Brenden Shaw

I took my m45 in for service at this location last week, overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned service rep in regards; was told he would check. After the call back his findings after looking at the cameras was that the plate was never removed from the car, my response was that this piece covers the whole engine and attached with several screws it just fly doesn't fly off, and i am 100% positive it was on the car when i drove it in. Lastly after being told maybe, it came off and i just didn't realize it. i then decided not to respond as i was getting upset, also to avoid confrontation. I then thanked the rep for checking and went to ebay and just ordered another engine cover. ;-( I must be honest This experience left a bitter taste for me and think it could have handled better. More

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It’s never fun need your car serviced while on vacation. We had a flat tire and needed to replace it. Spoke to Brenden in the service department and he assured me that he would get it fixed. When we arrived We had a flat tire and needed to replace it. Spoke to Brenden in the service department and he assured me that he would get it fixed. When we arrived, he took care of everything. And he took care of it quickly. Great job Brenden and Infiniti of Kansas City! More

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Love Infiniti of Kansas City. They have always exceeded my expectations, from purchasing my vehicle, to the finance department, to the service department, they are all top notch! They have always exceeded my expectations, from purchasing my vehicle, to the finance department, to the service department, they are all top notch! More

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Sunil Patel has been very instrumental on my purchase & answered/facilitated all my queries along the way. Definitely looking forward to my next purchase sooner/later. answered/facilitated all my queries along the way. Definitely looking forward to my next purchase sooner/later. More

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The best service we ever had. Wish we could get touch up paint for scratches. Have asked before. Wish we could get touch up paint for scratches. Have asked before. More

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Best dealership in Kansas City. Attentive to detail and puts the customer first. Also, love the hot chocolate! Attentive to detail and puts the customer first. Also, love the hot chocolate! More

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Awesome dealership, the people are committed to complete customer service. Best car buying experience ever! customer service. Best car buying experience ever! More

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Excellent management, detailed summary of vehicle maintenance status, car wash was excellent, waiting room excellent maintenance status, car wash was excellent, waiting room excellent More

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Quick to the point negotiation. Honest about pricing of vehicle. Easy to approach and availability of sales staff was helpful. Rich was awesome and very helpful. Very responsive to Honest about pricing of vehicle. Easy to approach and availability of sales staff was helpful. Rich was awesome and very helpful. Very responsive to my calls. More

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Highly recommended for fast reliable oil change service. My appt was on time and professional experience My appt was on time and professional experience More

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