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Dealership Experience
8 yrs, 5 mos
127 Reviews
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127 Reviews of Brenden Fulda
September 28, 2021
The service team did a great job. Waiting room with TV sucks! Cartoons playing the whole time. Come on. Everyone has a personal device. No need for TV. Old school. Check luxury dealers. No TV blari sucks! Cartoons playing the whole time. Come on. Everyone has a personal device. No need for TV. Old school. Check luxury dealers. No TV blaring. Besides, no one watching the TV. More
by collinsniblick
Verified CustomerOther Employees Tagged: Adam Hensley
September 17, 2021
The service department employees are courteous. I brought my car in to have some interior trim fixed. When I got the car back, they said it was fixed. It was not even touched. I got the manager involved. Th my car in to have some interior trim fixed. When I got the car back, they said it was fixed. It was not even touched. I got the manager involved. That was about a month ago. How long does it take to get a part ordered?!! I'm not real happy about this. More
by mom4scouts
September 15, 2021
Had to take vehicle back in because seal in oil filter got twisted. They fixed it promptly got twisted. They fixed it promptly More
by PDVSONOITA
Other Employees Tagged: Adam Hensley
September 13, 2021
Poor communication. They won't take initiative to communicate with the customers. Workers actually arguing over who was going to help me because neither one wanted to help. communicate with the customers. Workers actually arguing over who was going to help me because neither one wanted to help. More
by ABRAHAM.MONTIJO
September 08, 2021
unable to do any mechanical work in a timely manor. its like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. More
by michelemueller001
September 08, 2021
Professional and friendly staff took care of our car in a timely manner. Thanks and we will see you again for our next service very soon. timely manner. Thanks and we will see you again for our next service very soon. More
by NKIRSTEN
Other Employees Tagged: Adam Hensley , Edmond Leon, Brian Medina
August 28, 2021
Buen servicio amabilidad y confianza en todo su trabajo. Volveré muy pronto al mantenimiento de mi carro. Gracias x su servicios prestados muy conforme con todo esto. Volveré muy pronto al mantenimiento de mi carro. Gracias x su servicios prestados muy conforme con todo esto. More
by NISSANCAMRY605
Other Employees Tagged: Edmond Leon
August 17, 2021
I took my Terrain in for a problem with my sun roof. It needed a new track. The sun roof is still having issues. The sun roof shade and head liner are dirty form the work done. There is also sticky residue needed a new track. The sun roof is still having issues. The sun roof shade and head liner are dirty form the work done. There is also sticky residue on the top of car, side of car and inside the doors. these are just a few of the issues. My 2020 Terrain was returned to me in worse condition than when I left it. i spoke to a manager and he assured me it would be fixed. Three weeks later I still have not heard back saying they have a loaner car so I can take mine in yet again. Very disappointed in the service I received. I really expected a higher standard from GMC. More
by rachelleigh71
Other Employees Tagged: Adam Hensley , Edmond Leon, Brian Medina
August 12, 2021
Good - but not very friendly! Could be more personal and greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… More
by lcmercado03
Other Employees Tagged: Adam Hensley , Edmond Leon, Brian Medina
August 11, 2021
This was the second oil change on my new 2021 Canyon AT4. I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the dealership until after 3:30 p.m. which seemed a bit excessive for an oil change and tire rotation. There were several others in the waiting room who had been waiting longer. To make matters worse, I was ten miles down the road when I noticed that my tire sensor was in error. Apparently, they did not reset it after the rotation was done. I called back in and let them know and they asked me to bring it back the next day, a 45 minute drive each way for me. The next morning, when I restarted my truck, the error message had cleared, but all of my tire pressures were low, below 32 psi. I was disappointed they the service tech had not check my tire pressures or reset the sensor after doing the rotation. Sloppy work. I know that things get backed up and quality suffers. I will give the service department another chance when my next service is due and will hopefully be pleased again. I put a lot of miles on my trucks and usually swap them out after about three years. I would love to continue my relationship with this dealership for years to come. I hope things change. Thanks for the follow-up. Dennis More
by DTREADWELL
Other Employees Tagged: Adam Hensley
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