Brenden Carlson

The General Manager of this facility is an unscrupulous liar, and I hope they can him immediately. My family member has been dealing with this presumptuous con artist, who continually places the dealershi liar, and I hope they can him immediately. My family member has been dealing with this presumptuous con artist, who continually places the dealership at risk with his poor decision making and lack of ethics. I hope the new Owner reads this and fires this guy immediately. Your sales will go up when you have an ethical manager. Now it's not business - it's personal. Brendan made it that way. More

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Groove maintenance staff are fantastic! So is Tiannah Bacca my service rep! She was most helpful and I appreciated her professionalism! I remain a loyal patron of Groove Subaru! HAPPY 2025! So is Tiannah Bacca my service rep! She was most helpful and I appreciated her professionalism! I remain a loyal patron of Groove Subaru! HAPPY 2025! More

by userjac8635 Verified Customer Verified Customer

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Ron and Tiannah Baca are the best! Please commend them for a great job! And please thanks the mechanic-technician who keeps my 2008 Subaru on thew road! Commend Mr Carlson for allowin Please commend them for a great job! And please thanks the mechanic-technician who keeps my 2008 Subaru on thew road! Commend Mr Carlson for allowing Ron to run a great service department! More

by userjac8635 Verified Customer Verified Customer

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On 9-6-24 I had an unscheduled maintenance problem. I called Ron and he was able to get me in. Ron and Tiannah Baca are the best! When I arrived Tiannah checked me in and well these folks reflect the b I called Ron and he was able to get me in. Ron and Tiannah Baca are the best! When I arrived Tiannah checked me in and well these folks reflect the best of the best! They personify customer service and are the reason that I will continue to have my vehicle serviced at Groove Subaru! I also want to commend the mechanic/technician who actually repaired my vehicle! Kudos to the senior management for having Ron and Tiannah running their service department! Thanks to Groove Subaru for the outstanding manner in which they keep vehicle on the road! More

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Totally scammed: I came to check out a 2018 Crosstrek that they had listed for $20,991. I saw the car and came back a few days later to buy it. On the day of the sale, they said the price was now like $2 that they had listed for $20,991. I saw the car and came back a few days later to buy it. On the day of the sale, they said the price was now like $22,900. I was able to talk them down to split the difference between the old and the new, but afterwards I come to find out that that kind of price increase is illegal. On top of that, I was told multiple times before and after the purchase that the vehicle was a Subaru Certified Pre-Owned. I also came to find out after the sale that no car older than 5 years can qualify so they lied about it being a CPO. So they broke the law twice during that sale and have been impossible to deal with since then, taking weeks to send me the contracts and any documentation I ask for. These people are Grifters! Dont buy from them. I think Joe was one the one that bumped the price, Morgan and Joe both perpetuated the CPO lie, and Brenden tried to cover for them when they got caught doing illegal stuff. More

by trent Verified Customer Verified Customer

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Very professional and A customer advocate. Thank you For being a partner and a great listener Thank you For being a partner and a great listener More

by bemow Verified Customer Verified Customer

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Groove Subaru was very accommodating and patient when it came to finding a perfect fit for my lifestyle. came to finding a perfect fit for my lifestyle. More

by Ellie Cimbura Verified Customer Verified Customer

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Super great team super well organized. We think Dan Cossins is the best sales person We think Dan Cossins is the best sales person More

by bemow Verified Customer Verified Customer

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Did all work recommend by advisor. To bad the technician was so focused on his total hours for day not quality work. Did not bolt down coil pack or route hoses correctly. Caused mis To bad the technician was so focused on his total hours for day not quality work. Did not bolt down coil pack or route hoses correctly. Caused misfire and a tow. The service advisor was good otherwise I would have given you a zero. FYI. We did this work so my daughter could take this car out of state for 10 weeks. Glad I caught it before I went out of town for work More

by ARIELFAITH Verified Customer Verified Customer

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Intense up selling. I had to be very firm on what I was willing to spend. I was also told there would be a 10 day hold on my check but it was deposited and cleared my ba I had to be very firm on what I was willing to spend. I was also told there would be a 10 day hold on my check but it was deposited and cleared my bank within a couple of days of purchase. More

by Liana Verified Customer Verified Customer

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