Brendan Flynn

I was having a problem with my navigation system. Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt. for the next week. mr flynn says a loaner would be available for me then. the date of my appt, I was waited on by Jeff Russ. mr russ says there wasn't a loaner available. mr russ arranged for to be taken home, and when my car was ready I would be picked up.i wasn't home an hour when valet knocked on my door and says my car was ready. when I get to cresmont I was told the update wasn't needed because it had updated automatically in October.im trying to get some clarity of why I was told I needed update in the first place. mr flynn was now at the service desk along with mr russ, so I know he has a full scope of the whole situation.but instead of he and mr russ saying their were errors made they tried to give a snow job.mr Flynn never explained what happened to the car that was to be loaned. mr russ never explained why he didn't check my software before he said I needed and up date. mr russ tells me well basically you bought a $100,000 spaceship their will be problems, I hope he doesn't think that placate me.all either one of them had to say was mistakes were made. I still would have been perturbed, but that is better than the xx . More

by gtalon43 Verified Customer Verified Customer

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Please listen carefully to what your customer is saying to you. Details are important so the customer doesn't have to return to have a repair finished. Otherwise your good. to you. Details are important so the customer doesn't have to return to have a repair finished. Otherwise your good. More

by Laura Lambert Verified Customer Verified Customer

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Prompt and friendly service! Always willing to help! Appointments are always as described and punctual. Always willing to help! Appointments are always as described and punctual. More

by cathyandzeke90 Verified Customer Verified Customer

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Great service, great service personnel. My estimated time to complete my service was much shorter than expected. My estimated time to complete my service was much shorter than expected. More

by jmroush5 Verified Customer Verified Customer

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Jeff has been very helpful in finding the issue and scheduling my Genius for repair. Crestmont Dealership is professional. I’m confident that my car will be fixed correctly the first time. scheduling my Genius for repair. Crestmont Dealership is professional. I’m confident that my car will be fixed correctly the first time. More

by REBAMILLA Verified Customer Verified Customer

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It took a long time to get the parts in. However, once the parts were in the service department did everything they could to finish the job quickly and smoothly. However, once the parts were in the service department did everything they could to finish the job quickly and smoothly. More

by New Owner Verified Customer Verified Customer

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We had issues with our car and they went above and beyond to make sure it was fixed. to make sure it was fixed. More

by ohnurse2008 Verified Customer Verified Customer

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Crestmont lied for nine days telling me my car was next to diagnosis. Brendan needs to work on communication. to diagnosis. Brendan needs to work on communication. More

by grega1 Verified Customer Verified Customer

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I have always had a great experience with everyone at Cresmont Hyundai. I would highly recommend them Cresmont Hyundai. I would highly recommend them More

by Mike C Verified Customer Verified Customer

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The entire staff is always friendly with a smile on their faces!! Scheduling appointments are always accommodating!! faces!! Scheduling appointments are always accommodating!! More

by david@deertz.net Verified Customer Verified Customer

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