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Breanna Craig
Breanna Craig at Transwest Ford
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Breanna Craig

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.7
54 Reviews
4.7

54 Reviews

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54 Reviews of Breanna Craig

March 02, 2025

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Employee Rating

Breanna is very professional and does whatever she can to help the customer. She goes way and beyond the expected duties of her job. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Transwest Ford responded

Diesel Chow, thank you for the wonderful review! Breanna and the rest of our service team strive to deliver the best and easiest experience possible for our customers. We're looking forward to working with you again in the future! Sincerely, The Transwest Team

February 27, 2025

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Employee Rating

The staff was very professional and helpful. They got the job done very quickly. Very satisfied overall. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Drew Allen, Robert MacDonald , Brian Christeleit, Mario Ramirez

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Mar 05, 2025

Transwest Ford responded

So glad to hear it, Diesel Chow! It's a top priority of ours to make sure you spend less time in the shop and more time out on the road! We appreciate your business! Transwest Ford

February 27, 2025

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Employee Rating

Breanna Craig was very polite and helpful in arranging my appointment for recall. Work was done properly and she arranged a ride to pick me up and bring me back to dealership when work was done. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris - The driver who gave me ride back to dealership. Very nice guy!

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Mar 05, 2025

Transwest Ford responded

Thank you for the wonderful review, none23. Our customer service team does a great job at helping our customers with arrangements while our technicians work to get you back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

February 22, 2025

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Employee Rating

Mario is excellent, always pleasant and helpful. He has been good about getting my vehicle in for a recurring issue. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Ramirez

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Feb 24, 2025

Transwest Ford responded

Glad we could help, Ann! We're pretty proud of Mario and the rest of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford

February 15, 2025

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Employee Rating

Got the estimate to repair our vehicle for $1200 to change an o ring and spark plugs I check the price of the parts picked up the vehicle and the parts abd paid the diagnostic fee for less that $300 More

by 5 ford trucks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni

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Feb 19, 2025

Transwest Ford responded

I’m sorry to hear about your poor experience with our location, 5 ford trucks. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. Alessandro Meloni | General Manager | Transwest Ford Office: (308) 635-3701 | Email: ameloni@transwest.com

February 12, 2025

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Employee Rating

Breanna is awesome. Even though I didn’t have an appointment she was able to help me get an appointment for a battery replacement for my pickup so I wasn’t stranded. Sh More

by None
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Transwest Ford responded

Thanks for noticing, None. Breanna is the best! We are grateful to help you in your time of need, so you could get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

February 09, 2025

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Employee Rating

Sales and service is always amazing. Sunshine makes it easy to service my vehicles by taking them to Scottsbluff and she makes everything smooth when purchasing. More

by TWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Sunshine Eisenbarth , Brian Christeleit, Mario Ramirez

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Feb 10, 2025

Transwest Ford responded

Thanks for the wonderful review, TWE. Sunshine does a great job helping customers. We are happy to have exceeded your expectations, and hope to do so every time! Transwest Ford

February 05, 2025

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Employee Rating

Everyone was so helpful and communicated everything perfectly, from picking my car up to dropping it off. More

by Sandra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sunshine Eisenbarth, Nathan Kendall, Robert MacDonald , Mario Ramirez

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Feb 07, 2025

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Sandra. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

February 02, 2025

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Employee Rating

Staff very helpful and friendly! Very thorough about the recall also in calling back for scheduled appointment! More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Transwest Ford responded

We are so glad to have been able to serve you, none23. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

February 01, 2025

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Employee Rating

I normally do not like to do surveys as I have done many in the past. I was happy with all involved and the car service. The car wash was great too! More

by Shirleynmike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Ramirez

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Feb 07, 2025

Transwest Ford responded

Thanks for the great review, Shirleynmike. We appreciate your endorsement We have an outstanding service team. It's our pleasure to assist you. We hope to continue working with you for years to come! Transwest Ford

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