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Braxton Stoneking
Braxton Stoneking | Page 96
Service Manager
Landers Chrysler Dodge Jeep Ram of Norman
481 N Interstate Dr
Norman, OK 73069
968 Reviews
Working in the auto industry for 5 years has given me the opportunity to meet new people and build lasting relationships. I love helping our customers and putting a smile on their faces. Guests can depend on me to be upfront, informative, and reliable. Over the years, I have earned many certifications, such as Chrysler, Dodge, Jeep, Fiat, RAM, and Alfa certifications. My colleagues would say I’m always a light in the room, and that I can turn any situation around for the better. Some of my special skills include singing and the ability to clap with one hand. My hobbies pertain to anything involving vehicles, and going to the driving range.
Read moreDealership Experience
8 yrs, 9 mos
Industry Experience
12 yrs, 8 mos
Specialties & Trainings
TECHNOLOGY EXPERT
JEEP EXPERT
UCONNECT EXPERT
WAGONEER AMBASSADOR
MOPAR EXPERT
CUSTOMER SERVICE EXPERIENCE COORDINATOR
968 Reviews of Braxton Stoneking
July 29, 2018
Bad customer service. Will use fowler next time. Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Mond Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Monday. My vehicle was there by 930. Braxton called me at 4:52 and asked what was wrong with my car. i relayed again that i needed a new alternator and had two recall that needed adressed. I alos had a couple of other things i wanted fixed if my extended warranty would cover them, if not then just the alternator and recalls. He said it would be $126 for them to look at each thing. I said i am not paying $500 for you to just look at a few things. he called me the next day and told me i needed an alternator. hmmm yep already told you that. We both agreed that the warranty would probably not cover some plastic parts that were broke on my seats and i told him to not mess with that. On the 8 th or 9th day he called and said we have your warranty and it does not cover the seats but does cover the alternator. He tells me the seat bevels are broke and it will be $126 for them looking at it. I said no, i did not authorize you to look at the seats and I already know they are broke. He said then don’t bother picking up your car and hung up on me. My husband went to the dealership amd confronted him. He said I told your wife I waived that fee. That conversation never happened!! Very sleasy sales tactics. I do have my car back am hoping he has not donesething to my vehicle More
by mw
Verified Customer
July 28, 2018
So far so good Oil change and tire balance. My tires had to be road forced balanced. It seemed with my previous vehicles, I had always had issues with them getting m Oil change and tire balance. My tires had to be road forced balanced. It seemed with my previous vehicles, I had always had issues with them getting my tires balanced. Lander's has got it right the first time twice now! Great job! Rides smooth again. Another successful maintenance. More
by ggilkey
July 27, 2018
Routine maintenance Excellent service I’ve come to trust and expect. Purchased my Dodge Ram 4x4 new in 2002 at this location. Although my “new” truck is now sixteen years Excellent service I’ve come to trust and expect. Purchased my Dodge Ram 4x4 new in 2002 at this location. Although my “new” truck is now sixteen years old, I plan on driving it for many more years. Have learned through the years that if I wanted something fixed right by knowledgeable technicians, your service department is the place to go. The dealership has changed names several times through the years, but your service department has never waivered. More
by garyritabrooks
July 21, 2018
Made the best of a difficult situation A six month warranty nightmare was quickly and professionally handled. We traded the vehicle back in for another on their lot at a great price. The A six month warranty nightmare was quickly and professionally handled. We traded the vehicle back in for another on their lot at a great price. The sales manager and the general manager were a great help and Hunter Goat, our sales agent, was awesome. More
by Tazsean
Other Employees Tagged: Stephen Clark
July 16, 2018
Great Experience Shout out to Keith, Braxton, and Bri. Keith was great at scheduling me in on Monday when I called over the weekend. Braxton was excellent at t Shout out to Keith, Braxton, and Bri. Keith was great at scheduling me in on Monday when I called over the weekend. Braxton was excellent at taking care of me when I showed up for the appointment, and listening when I explained the issues with my vehicle. Brianna was quick and efficient at setting me up with a courtesy vehicle. All in all it was a great experience, you’ve gained a valuable customer. More
by Jeremie
Other Employees Tagged: Keith, Brianna
July 13, 2018
Personnel The customer service representative was excellent in helping us select our new vehicle. However, the personnel in the office needs more training in The customer service representative was excellent in helping us select our new vehicle. However, the personnel in the office needs more training in their use of word selection that some people find objectionable. IE calling a female a girl who is older than 16, and recognizing other female whom they work with as gals. These individuals need to be shown a more respect, especially when the comments are said behind their back. More
by JOSFNORM1963
Other Employees Tagged: Charlie Sabbagh, Erik Schutz, Scott ( more training when dealing with female customers. I.E. his vocabulary when talking to a female.
July 13, 2018
Great Service Center We had a problem with our shifter that had been "fixed" 3 years ago on a brand new Grand Caravan. The problem came back and we took it in with all th We had a problem with our shifter that had been "fixed" 3 years ago on a brand new Grand Caravan. The problem came back and we took it in with all the documentation. They worked on it for 2 weeks to get it to occur again and saw the problem twice. They really worked hard to fix this for us and really spent the time needed on it. We are so happy to have our car back again and really trust them to do a real professional job on any fix needed in the future. Both Justin and Braxton called us with updates and kept us in the loop and worked hard to find the problem. More
by Adam Stevens
Other Employees Tagged: Justin Frank
June 15, 2018
FASTEST SERVICE EVER ALWAYS A SMILING FACE FROM BRAXTON. VERY HELPFUL AND INFORMITIVE. ALWAYS WILL HAVE MY SERVICE DONE HERE. ANYONE LOOKING FOR A JOB WELL DONE IN A TIMEL ALWAYS A SMILING FACE FROM BRAXTON. VERY HELPFUL AND INFORMITIVE. ALWAYS WILL HAVE MY SERVICE DONE HERE. ANYONE LOOKING FOR A JOB WELL DONE IN A TIMELY MANNER THIS IS THE PLACE TO GO. More
by MIKE4420
Other Employees Tagged: DYLAN HENDERSON
May 31, 2018
Outstanding service Very good experience. Answered all my questions. Very courteous and provided me with a great feeling of being a customer. Others provided me with po Very good experience. Answered all my questions. Very courteous and provided me with a great feeling of being a customer. Others provided me with popcorn and water More
by Haley1004970
Other Employees Tagged: Anthony Busick, Justin Frank
March 25, 2018
Service satisfaction, their main concern. I was very pleased with Garret and Braxton in the manner in which they dealt with my need. Although I couldn't afford to buy a new radio, which was t I was very pleased with Garret and Braxton in the manner in which they dealt with my need. Although I couldn't afford to buy a new radio, which was the problem I brought it in for, the fellows understood and tried to make me pleased with my visit there. More
by Jean Shingledecker
Other Employees Tagged: Hank Bradley, Garrett Chesnut
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