Braxton Stoneking

I have had my Ram 2500 in the shop and today makes 30 days. I have not had one phone call in 30 days. I have had to stop by and get my updates and I have yet to get my transmission ordered through warr days. I have not had one phone call in 30 days. I have had to stop by and get my updates and I have yet to get my transmission ordered through warranty. Service advisor I guess is no longer with the company... The absolute worst service I have ever received. I have even called and spoken with the service manager and still no update call. I told them if I dont get a solid update today I will be pulling it out and taking it to Seth Wadley in Pauls Valley. Even the service advisors in the office when I stopped by today said they dropped the ball. More

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Service dept wouldnt do a recall on the PCM (crucial module) bcuz my battery died module) bcuz my battery died More

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Great experience with salesperson Collin. Landers initially wasn’t going to honor a deal, but made it right. Landers initially wasn’t going to honor a deal, but made it right. More

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I recently had an extremely disappointing experience at Landers that I feel compelled to share as a warning to other potential customers. I purchased a used vehicle that was purportedly inspected to ensure Landers that I feel compelled to share as a warning to other potential customers. I purchased a used vehicle that was purportedly inspected to ensure all components were functioning properly. However, within mere days it became abundantly clear that either these inspections are incompetently performed or non-existent. The windshield wiper fluid did not work when I test drove the vehicle. The salesperson, Sam Nicholson, assured me this would be quickly repaired if not simply an issue due to cold weather. Yet after repeated unreturned contacts to follow-up, I learned he no longer works for the dealership and the issue still has not been fixed. I spoke to Braxton Stoneking in the service department twice about this issue and he has also failed to provide resolution. Moreover, in just the first two weeks I've had to pay over $2500 to replace a faulty radiator, battery, and oil cooler. The fact that major issues arose so quickly makes it very difficult to believe this vehicle was thoroughly inspected prior to purchase as claimed by the dealership. In summary, I cannot recommend Landers after the misrepresentations I experienced about the vehicle condition and extremely poor, dismissive service since purchase. It is clear customer satisfaction is not a priority once the sale has been made. I urge others to take their business elsewhere and hope Landers learns that providing dishonest sales tactics and disrespectful customer service will only lead to losing future business. More

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Absolutely has some of the best service advisors I have worked with helping me get my dealerships cars with any work we couldn’t do and helping get us out worked with helping me get my dealerships cars with any work we couldn’t do and helping get us out More

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Tried to get some real help on the Life Time Warranty (Mopar) that I had purchased when I brought my 2015 Charger. The work was a headlight problem and was told by the service advisor Braxton Stoneking t (Mopar) that I had purchased when I brought my 2015 Charger. The work was a headlight problem and was told by the service advisor Braxton Stoneking that the Ballest was over heating and that the complete headlight assembly would have to be replace with the wiring loom and that it was not covered,. When I asked what it would cost to repair it , he informed me that it would be $1500.00. He told me he would try and find out why the repairs were not covered. After waiting a few days to hear back from him, I called he said there way nothing he could do period. That's when I spoke with the service manager Jeremy Yandell to see if he knew why it wasn't covered he said they didn't cover headlights and that was all there was to it. I told him I would understand if it was the bulb itself, but that they're talking about $1500.00 dollars and besides that , I had that headlight worked on by Landers Dodge Service dept. once before and that, the Technician doing the work told me that he was having to rewire the fuss block due to a Manufacture Defect and at the time he told me that I was standing at the car and he had the wiring all exposed. When I got the car back it worked fine and all the work was covered under the warranty, that's what was confusing me, about this latest problem. So while I was speaking with the service manager Jeremy Yandell I pointed out to him that I had work done on that headlight prior, he said "yeah 2 years ago". So I asked for the Mopar customer service number, he yelled out across the service bay to Braxton Stoneking to give me the number, he did only in a way to get rid of me . This was just the start of about 3weeks going back and forth with these guys. Then I started calling customer service. That was another whole experience in itself. More

by Gary C. Verified Customer Verified Customer

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Nice people, don’t get me wrong, but totally screwed up a transmission cooling line recall repair. Every time you try to get a repair done they are two weeks out. The last repair I needed done I went to Fron transmission cooling line recall repair. Every time you try to get a repair done they are two weeks out. The last repair I needed done I went to Frontier in El Reno Oklahoma. I was in and out in two days. The only reason it wasn’t done the first day was because of parts. More

by STXFX4 Verified Customer Verified Customer

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I had an appointment in which my car sat at the dealership for several days before even being looked at. It seemed as though the tech only looked at one thing a day. Them saved the most urgent repa dealership for several days before even being looked at. It seemed as though the tech only looked at one thing a day. Them saved the most urgent repair for the last, only to need to order a part. Prices seem outrageous for the two things they've done not under warranty. More

by caseybeaver7 Verified Customer Verified Customer

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Personable! Enjoyed my experience with everyone there! Was fast, I was in and and out! Enjoyed my experience with everyone there! Was fast, I was in and and out! More

by CARMIKEALHOFFMAN Verified Customer Verified Customer

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Very unprofessional Rude Argue with you about things wrong with vehicle when they aren’t the ones who drives it on a daily wrong with vehicle when they aren’t the ones who drives it on a daily More

by terirenae91 Verified Customer Verified Customer

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