Brant Gamble

The Jim Norton Team has a solid group of people there. Brad was very patient and paid great attention to detail to find the perfect truck for me. Brant was able to walk me through the buying process with Brad was very patient and paid great attention to detail to find the perfect truck for me. Brant was able to walk me through the buying process with ease. Jesse and Kade were very helpful and friendly. All the stars I can give! Thanks, guys! More

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Rodrigo was very helpful and super friendly which made the experience go by very easily. The other staff were very understanding and helpful in making my decision, especially since this was the first time the experience go by very easily. The other staff were very understanding and helpful in making my decision, especially since this was the first time I was getting a car. I appreciated all their efforts! More

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I never expected to be in an electric but here I am! Thank you Isaac for a great experience! Thank you Isaac for a great experience! More

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Whatever happened to honesty and full disclosure and taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly p taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly pressured us to get the warranty by asking us about 5 times. I should have just walked away without purchasing a vehicle. I came in April to cancel the warranty and they took me to Chris in finance. DO NOT talk to finance. They will lose commission so they won’t really help you!! Chris filled out paperwork online and sent it in saying it would go to the lienholder and it would take a couple weeks for it to show up on our loan. I sold the truck in early July and had the lien released and noticed that it wasn’t sent to them. I came in to the dealer and spoke with finance and they acted like it was the warranty companies fault and that he was emailing them NOTHING AGAIN. I came in to Jim Norton again and my wife was with me. We talked to Vincent. He filled out the paperwork and canceled it again. This time I made sure to get the paperwork. There was a paragraph at the top that says “Please note this contract has not yet been canceled. After obtaining a quote, required documentation may be uploaded…. Another reason the warranty company hasn’t even received the cancellation. If you want to cancel you need to contact the business office manager and the warranty company which for us is iA American Warranty group. They told us that the dealer is responsible for all refunds which is another reason it is hard to cancel a warranty because it comes out of their pockets. Todd Baker is the finance director. He has yet to return a call to us. I think the strategy here is to make it as difficult as possible to cancel so they don’t have to pay you back anything. More

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We bought a 2022 Toyota Tacoma last summer. During the financing of the vehicle we were offered the warranty. We declined numerous times and finally were bullied into one. We were told that it During the financing of the vehicle we were offered the warranty. We declined numerous times and finally were bullied into one. We were told that it was easy to cancel but to give it a year. My son purchased a car at the Jim Norton Chevy dealership and bought the warranty. He had issues with the car before he could get it tagged. None of the issues were covered by the so called bumper to bumper warranty. That is when I came in and spoke to Chris and he said he canceled the warranty on my Tacoma. I have still not been reimbursed for the over $1900 I was told would be applied to my loan. I have spoken to Chris initially and Brant over the phone and in person and was promised they would get me reimbursed. I have tried calling numerous times for them but have never had a phone call returned. I’m frustrated that I was basically forced into a warranty and now I am bullied into not getting reimbursed for it even though I sold the truck. More

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Great customer service. Everyone that I worked with was super helpful and made the whole process easy. Everyone that I worked with was super helpful and made the whole process easy. More

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Brian and Brant were great to work with! Go see these guys and get set up with a great vehicle. Go see these guys and get set up with a great vehicle. More

by STEFFAN.G.ANDERSON Verified Customer Verified Customer

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I couldn’t have picked a better dealership to get my car. Matthew was extremely helpful and friendly and he felt genuine, unlike just about every other car salesman I’ve met. He helped me buy a pre-owned car Matthew was extremely helpful and friendly and he felt genuine, unlike just about every other car salesman I’ve met. He helped me buy a pre-owned car and I never once felt rushed or pressured with anything, it was at my own pace. I would absolutely recommend Jim Norton to anyone looking for a car, and I’d recommend to ask for Matthew! More

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Hands down, best Toyota dealership in Tulsa. No high pressure sales, inviting showroom, lots of inventory. No high pressure sales, inviting showroom, lots of inventory. More

by NANISAN3 Verified Customer Verified Customer

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I did not meet Mr. Foreman but Jesse Honeycutt was very friendly and helpful. He was the first person to greet me and then referred me to Jose, who was also extremely f Foreman but Jesse Honeycutt was very friendly and helpful. He was the first person to greet me and then referred me to Jose, who was also extremely friendly and helpful. The only negative experience was with the finance manager. I did not like his tactics in trying to sell the extended warranty. Trying to shame customers is not the best way to sell these products. He was friendly on the outside but also seemed fake and a little bit evasive. The tactic of trying to shame or scare me into purchase was beyond anything I have seen when purchasing a vehicle. More

by TIMILRICH Verified Customer Verified Customer

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