Brandy Pastor

Absolute trash. Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended warranty. Brought it on appointment 1st time and got “we reset the sensor” without addressing sputtering and grinding. Tobias service mgr identified the sputtering when i picked it up and told me to bring it back in.(i had to have the truck due to a trip). Brought in a second time because steering locked while driving on the interstate Tobias said “have it towed to us and I’ll get it taken care of immediately”. Truck sat on the lot for 4 days because he told nobody and the response from service person was “we had no idea why it was here and there’s no appointment on the books”. 11 days later it was blamed on tie rod ends so they replaced and tried charging me full price like I didn’t have warranty. Still grinding steering wheel and engine sputtering. Again needed vehicle so I took it home. The next week steering locked up again and engine still sputtering and steering wheel grinding. Service director Paul said they’ve done everything they can and says i never even mentioned the power steering the previous two times and they’ve done everything they can, then said to take it somewhere else. Despite multiple attempts to speak to the general manager, all I get is passed off to everyone but the GM. I wouldn’t recommend a single person at that dealership. When I called Sandy Sansing (Brian), they said because of the horrible relationship with Tobias and Paul, they won’t even make contact to work through issues, so I can’t even get the second opinion that Paul recommend. Was given the number to the relationship manager, Brandy Pastor, to give my story to, but she hung up mid-call because Tobias was reading over her shoulder and told her to hang up. Then Tobias told everyone in the dealership that all of my calls go directly to him as directed by the GM who apparently has zero control. Don’t fall for the lie that they care, or that this relationship manager type person does anything for you, it’s a sham. She literally hung up while I was telling her my story. Come to find out the GM Miles Bentley was aware the whole time but chose not to address anything until all of this fighting to charge me for everything took place. After months of fighting the GM finally called acting fed up and said to bring the truck in and they’d take care of it and pay for it like they should all along. When I reached out to Ram customer care, the service manager stated to them that the OWNER has insisted not to work on my vehicle going forward. The absolute worst leadership and after 5 trucks, I will not buy another. Think about this when you buy your next vehicle. More

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Absolutely horrible customer service. OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's them push their garbage products. More

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April 2022 front wheel bearing went out and I took my 2014 Ram 1500 to Hill/Kelly for the repair. After all they have the technicians, special tools and parts for my truck. I paid the invoice and recei 2014 Ram 1500 to Hill/Kelly for the repair. After all they have the technicians, special tools and parts for my truck. I paid the invoice and received my truck. On the invoice it states I would have a two year unlimited miles warranty on the repair work. September 2023, 17 months after the work the left front wheel bearing is going out. I went to Hill/Kelly to talk about the warranty and replacing the left front wheel bearing under their warranty. The service adviser I spoke with that day tells me there is only a one year warranty on the AFTER MARKET wheel bearing they installed. I did not authorize nor was I aware Hill/Kelly technicians put an after market wheel bearing on my truck. It has been a month with going to Hill/Kelly and calling Hill/Kelly with promised call backs from Trent, The customer advocate seems to want to help, but so far no response to my request for Hill/Kelly as to why After Market parts were installed on my truck instead of MoPar parts and when they are going to honor the warranty stated on the invoice. Customers beware it appears what you think you paid good money for may not be what you actually got. I understand good work ain’t cheap and cheap work ain’t good. Hill/Kelly got me don’t let them get You. A Highly dissatisfied customer, Jim Shell More

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The customer service at this dealership is absolutely atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we moved 1,000 miles away. Fast forward to now and only 1,900 miles later we go to change the oil in it because it had been sitting awhile and we find that the drain plug in the oil pan had been so overtightened that we cannot remove it. After several hours of trying to remove it we contact our local Jeep dealership in the new state and they told just that the drain pan most likely is damaged now and will need replaced. After MANY calls to Hill Kelly we were told someone would call us back. We spoke with Brandy a few times who assured us someone would call back. A few other employees that we spoke to told us that Paul Marchant would call us back as soon as possible. That never happened. The next day, and several more calls later we finally talked to Paul Marchant, who is allegedly the service supervisor... and not sure how he got that position. He basically told us that the he wouldn't stand behind another Jeep dealership looking at our Jeep and telling us that in fact there was damage that was caused by Hill Kelly. when we told him that this was unbelievable and it wasn't the first time we had problems at Hill Kelly he said well why do you keep coming back then? He said there are plenty of other Jeep dealerships you can get your vehicle serviced at. Not once did Paul apologize for this bad experience or offer to help in any way. He simply told us to go elsewhere or drive 1000 miles back to Hill Kelly so he could look at it, and still said he wouldn't guarantee anything would be done by them. Mr. Marchant said that the other Jeep dealership could get the overtightened plug out and re-tap the oil pan and it shouldn't cost us much money. He stated it would be our responsibility to pay for anything that had to be done, even though it was their mistake. He went on to say that he had spoken with Mr. Miles Bentley personally and that Mr. Bentley indicated that they would not stand behind their work. Mr. Marchant said this incident is our fault because we only change the oil about once a year since we only drive the vehicle maybe 2,000 miles a year. I am pretty sure that Mr. Bentley would be disappointed to hear his service supervisor tell a customer to go get their jeep serviced somewhere else. Mr. Marchant, I will continue to repeat this review in every forum until this situation is resolved. More

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The staff was great and professional. The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! More

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February 09, 2022 spoke with sale and was told they didn’t think they could hold the car till the February 28, 2022 February 10, 2022 Called and Talked To a Manager. Found out the car was mine and didn’t think they could hold the car till the February 28, 2022 February 10, 2022 Called and Talked To a Manager. Found out the car was mine and he could hole the car till the 28 because he could not get it inspected for a week or more. That was not true is car was already inspected. Between February 10 – 28 2022 I called and talked to my salesman and paid for the Sturt tower brace to be installed. February 28, 2022 I picked Up the Car with 18 miles on it. March 01, 2022 Engine Light Came on (Did not have the car 24 hours) My Salesman Called Me and asked how the new car was and I informed him of the engine light. My salesman said he would make the sale right. Between March 3-7 I called the local dealership and set up getting my new car looked. The drop off date was March 13, 2022 March 14-15, 2022 I kept InTouch with my salesman. On March 15, 2022 my salesman said he could put me in a new / other car. I said let’s wait till we see what is wrong with this one. On March 16, 2022 I was told by the local dealership the car was looked at and now needed an engine mechanic. On March 16 - 17, 2022 I called my salesman and gave him an update and said lets go with the other car and picked the one I have now. On March 18, 2022 my wife and I was informed by the local dealership that the car was worked on by hill Kelly. A valve spring was put in the engine with 18 miles on it. On March 19, 2022 my wife and I drove back the hill Kelly in the rental to pick up the new car the one I have now. The rental was also returned that night. Total Bill for the rental was 533.28 Plus gas. On march 21-22 my wife and I went to the local dealership to get my stuff out of the old car and found out the car was not put back together correctly a gasket was pinched causing a leak and make the engine light to come on. I have been trying to get Reimbursement for this rental starting March 21, 2022. I had to rent a car and drive 3 hours to Hill Kelly to pick up a new car that was unsafe for me and my wife to drive back 3 hours hours home in. Than I had to rent a car for 7 days because my new car was in the shop. My wife and I had to drive 3 hours back to Hill Kelly to get the new car I have now. The sad thing is I am out $600.00 and Hill Kelly did this to a first responder knowing I am a first responder. Brandy Pastor reached out to me the other day. After talking to her she was able to fix / help me with my problem. I can say my sales man was right. They did make it right. I will be back to get another Dodge / Ram car, suv or truck. More

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Brian kept us informed. Brandy friendly and professional. The waiting room was kind of dark…windows would be nice. Brandy friendly and professional. The waiting room was kind of dark…windows would be nice. More

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Very good customer service and quality of work. Salesperson, service department did a great job with my service. Brandi in the customer service department really went above and beyond to help me. Salesperson, service department did a great job with my service. Brandi in the customer service department really went above and beyond to help me. More

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I like the people, and get good answers when I have questions. I really like my Jeel Gladiator and I don't see ever trading it in. questions. I really like my Jeel Gladiator and I don't see ever trading it in. More

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With the exception of very select individuals Miles Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix thi Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix things that should have been taken care of initially there's a big problem...total lack of communication being the main issue also rude people and just not professional in any way More

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