Brandon Ritchie

Extremely Disappointing Experience with Hyman Bros. Infiniti I purchased my Infiniti QX60 from Hyman Bros. Infiniti on 6/14/2022, and my experience since has been nothing short of frustrating. The fin Infiniti I purchased my Infiniti QX60 from Hyman Bros. Infiniti on 6/14/2022, and my experience since has been nothing short of frustrating. The finance manager, Brandon Ritchie, assisted me with the sale and warranty process. At the time, I made it clear that I live in Maryland, which is quite a distance from Richmond, and that I would not be returning to this dealership for any future service or maintenance. Mr. Ritchie assured me that the extended warranty would be valid at any Infiniti dealership, including those in Maryland, which was a major factor in my decision to purchase it. However, after purchasing the vehicle, I found out that obtaining warranty service at any other dealership has been a major hassle. Despite being explicitly told that I would have no issues, the reality has been the opposite. This has caused significant inconvenience, as I’m now stuck with a warranty that is difficult to use and no resolution in sight. It’s extremely disappointing to be misled during the car-buying process, especially when I made it clear from the beginning that I wouldn’t be returning to Hyman Bros. for any service. I expected better transparency and customer support from a dealership like this. I would not recommend Hyman Bros. Infiniti to anyone, especially those who live out of state. More

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Service outstanding sales and financing very uncool . A great place to service a vehicle bad for treatment during purchase A great place to service a vehicle bad for treatment during purchase More

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Comfortable sales experience with no pressure. Joe was experienced, knowledgeable, and very helpful throughout the purchase process. Joe was experienced, knowledgeable, and very helpful throughout the purchase process. More

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Excellent and knowledgeable salesman! He assisted with what I wanted and made it happen. Thank you! He assisted with what I wanted and made it happen. Thank you! More

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We worked with Joe T, from our initial phone call to conclusion of the sale , he was very professional and patient with us. It was the easiest car buy experience I’ve had. I would definitely purchase fr conclusion of the sale , he was very professional and patient with us. It was the easiest car buy experience I’ve had. I would definitely purchase from him again and would recommend the dealership and him to anyone looking for a vehicle. More

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I was in search of a Porsche Panamera and was passing this lot one Saturday afternoon and there I was greeted by a salesman that was eager to assist me with taking a look at one that they had just got in this lot one Saturday afternoon and there I was greeted by a salesman that was eager to assist me with taking a look at one that they had just got in. I was able to test drive the Panamera and it was love at 1st sight. Joe was able get with his partner in finance and was able to make my dreams come true. Within a matter of time I was driving off in my new car. Thank you Joe for all of your help in sealing this deal. Happy Customer 😁 More

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