Brandon Rea

My car's engine started vibrating, and we took it in right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done an right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done and what tests he felt were still needed. Immediately after watching the video, Brian sent us an estimate for an $8700 engine rebuild, citing an 'internal issue'. Given that Kenny had said that they were still diagnosing the problem, the estimate seemed premature and we called to ask about this. Brian said, "I told Kenny not to tell you that." What? Why? Brian insisted that the part Kenny described was not the problem and that he would be lying to me if he let me believe it was. So what IS the problem, then? Have we identified the point of failure or not? He didn't have an answer; he just kept repeating that he would be lying to us if he let us believe a full engine replacement wasn't needed. I was very angry. Nothing about that sounded on-the-level to me. I handed off the phone to my husband, who was much calmer than I was, but Brian hung up on us. An hour or so later he texted that they were going to replace the 'balancer' and get back to me. We told him to please just reassemble our engine and let us come get it. We're not under warranty, so we will go somewhere else. Despite the sound coming from the engine, the engine light had not turned on when we dropped it off. When we picked it up, the sound was louder and the engine light was on. Thanks, Suntrup! This is our second bad experience with Suntrup's service team; the first was relatively minor and we assumed it was a fluke. Now I feel like there's no way I can trust Suntrup Kia's service team to work with us in good faith. More

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Everything went extremely smooth, not a hiccup to be had. Moe helped me get the Sorento that best fit my families needs. Thank you sir! Moe helped me get the Sorento that best fit my families needs. Thank you sir! More

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Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothin poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars. More

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Brandon, was a great help to the wife and I, what a guy! He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and patient when it comes to disision making. Brandon, really did his best at helping us through the deal from start to finish. I highly recommend Brandon, when it comes to purchasing a car with the Kia Dealership! The team as a whole made us feel very welcome! William and Denise More

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This is the third car bought from Suntrup Kia. The staff has always courteous, helpful and they know their business! This is the second car we have purchased from Robyn! She is absolutely the best car sale has always courteous, helpful and they know their business! This is the second car we have purchased from Robyn! She is absolutely the best car sales person I have ever encountered. I told her "she is my car lady"! I forget the gentleman who did the last purchase activity. It was a male in the finance- not sure if was Brendon-- even offered to help us retrieve a lost title for another car not even involved with the purchase! That is why I will always come here for my new cars! Everyone is so helpful! More

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The dealership was courteous and polite. Dan Mann was very helpful in my decision making so that I could get the best deal for me. I appreciate that kind of help because it doesn't always happen at deal very helpful in my decision making so that I could get the best deal for me. I appreciate that kind of help because it doesn't always happen at dealerships. More

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Dan was great as was Jeff in Management but between financing and billing licensing you have a major log jam. Thirty eight days after purchase and still do not have everything I need to properly licen financing and billing licensing you have a major log jam. Thirty eight days after purchase and still do not have everything I need to properly license the vehicles I bought.. Uptempo asking for paperwork with loan information I still do not have Need to fix that part to make this a better experience. Your sales team is great but alot of work needed on the backside. I am really on the fence about recommending this dealership but because last experience was good giving the benefit of the doubt that this time it was a fluke. More

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Jennifer Vawter was great, no pressure or hassle, she knew what I wanted and it was a quick process. Great people here to help when needed!! knew what I wanted and it was a quick process. Great people here to help when needed!! More

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Great experience at Suntrup Kia I came in wanting to get emissions done on my KIA soul! Then I met Walter brown who told me he could trade me out of my KIA soul and get a brand new K I came in wanting to get emissions done on my KIA soul! Then I met Walter brown who told me he could trade me out of my KIA soul and get a brand new Kia! Walter brown was great! More

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Great experience Everything was so great here at the dealership Walter, Brandon, and butch Suntrup all helped me out! I will return! Thank you so much Suntrup Kia Everything was so great here at the dealership Walter, Brandon, and butch Suntrup all helped me out! I will return! Thank you so much Suntrup Kia More

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