Brandon Moore

I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only. More

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I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for. More

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Just the best, every time. I’ve been buying cars from Brandon and FJ for years. Always informative, fair with price and bottom line we love Audi cars. Brandon and FJ for years. Always informative, fair with price and bottom line we love Audi cars. More

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Excellent Service The Audi team provided exceptional service in assisting with my car. Everyone was friendly and efficient. It is really nice to have the loaner service The Audi team provided exceptional service in assisting with my car. Everyone was friendly and efficient. It is really nice to have the loaner service, so you don't have to sit and wait for you car. More

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satisfied customer vehicle was repaired to where it was before I thank the Audi team for the quick turn around as always you guys are true professionals thank you vehicle was repaired to where it was before I thank the Audi team for the quick turn around as always you guys are true professionals thank you More

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A positive and professional experience My experience purchasing my new Audi was exceptional. It was positive, professional, and well handled. I left with a clear understanding of my new v My experience purchasing my new Audi was exceptional. It was positive, professional, and well handled. I left with a clear understanding of my new vehicle, and all of my expectations were successfully met. More

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New Q5 Purchase My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experie My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experienced everything except a luxury experience that we had expected to be synonymous with Audi because several other Chicagoland dealers really soured our opinions so much that we almost never wanted to walk into another Audi dealership again. But we reluctantly decided to give Fletcher Jones a chance. We are really glad and thankful that we did, because they created the luxury experience that was expected. Many thanks to Dexter and Brandon. They really salvaged the Audi reputation to us. More

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First Class Experience From our first inquiry about our Q7 to the time we left the dealership the sales team was very professional and met all our expectations. Channing wen From our first inquiry about our Q7 to the time we left the dealership the sales team was very professional and met all our expectations. Channing went above and beyond to ensure he showed us all the great features the vehicle had to offer. The treatment we received was first class! It was worth the 2.5 hour drive! More

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Perfect buying experience with Fletcher Jones I would highly recommend Fletcher Jones Audi Chicago purchasing a new or preowned Audi. The experience was nothing but top notch. Everyone made sure t I would highly recommend Fletcher Jones Audi Chicago purchasing a new or preowned Audi. The experience was nothing but top notch. Everyone made sure the buying experience exceeds expectations. More

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Real costumer service experience!!! My boyfriend and I went to Fletcher Jones Audi Chicago to look into possibly purchasing another SUV since our lease was ending soon. We were greeted b My boyfriend and I went to Fletcher Jones Audi Chicago to look into possibly purchasing another SUV since our lease was ending soon. We were greeted by Ravi Dhiman, our sales representative. He was very respectful and kind since the beginning. He answered all of our questions displaying great knowledge about the vehicles. He really took the time to make us feel comfortable and not rushed or pressured. We had a lot of things in common with Ravi which made our time more enjoyable. The negotiation portion of our experience had a minor hiccups that was quickly resolved by the General Manager Brandon Moore. He was very sociable and told us about rebates and promotions we were not even aware of. We felt appreciated and the signing process went very smoothly. Overall we were very happy and took a brand new Q5 to our home the same day. Thank you so much Ravi!! More

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