Brandon Lamb

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. more trustworthy than dealers nearer to me. More

by lscottbrown10 Verified Customer Verified Customer

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They are always so helpful and kind when bringing in our cars. Clean and nice. cars. Clean and nice. More

by harada.stephanie Verified Customer Verified Customer

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Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More

by greg.balzer Verified Customer Verified Customer

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Parking and access were difficult. Customer service was excellent. Only in for a recall notice. Customer service was excellent. Only in for a recall notice. More

by captjohnca Verified Customer Verified Customer

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Thank you for taking care of my wheel so quickly, appreciate the work that you all do. appreciate the work that you all do. More

by KRISSY1 Verified Customer Verified Customer

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The dealership was very clean. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. More

by vacaadam Verified Customer Verified Customer

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Great service with a quick turnaround. The repairs to the car all worked perfectly. Given good info about the service. The repairs to the car all worked perfectly. Given good info about the service. More

by JOHNMARTIN.MARTIN295 Verified Customer Verified Customer

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Great customer service Very nice and professional service respectful to customers needs done more and beyond service respectful to customers needs done more and beyond More

by mayst2002 Verified Customer Verified Customer

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A quick and easy resolution to my service needs. Ron was friendly and helpful during the entire process. Thanks Ron Ron was friendly and helpful during the entire process. Thanks Ron More

by ALRT1 Verified Customer Verified Customer

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I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from the moment I walked into the showroom. Thanks. More

by LANELEWIS Verified Customer Verified Customer

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