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Brandon Flem
Brandon Flem at Grand Prairie Ford
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Brandon Flem

New Car Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.8
128 Reviews
4.8

128 Reviews

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128 Reviews of Brandon Flem

May 09, 2025

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Employee Rating

Our salesman Erick Castellanos did a great job of working with us and getting us into the right SUV. Karla in closing worked to reduce our interest rate and provide an extended warranty. The team did a grea More

by Expedition
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erick Castellanos

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May 09, 2025

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One of the best experiences buying a new truck I've had in a long time! Very friendly and very helpful. Buying process was fast and easy. Will definitely be returning for my next purchase! More

by toddhast1015
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Pacheco

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May 06, 2025

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Jackie and the rest of the team got my mom and I the best deal possible on this new 25’ Stang! I appreciate all they did to make this happen. More

by Kevin L
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Romello Benton, Max Coker, Jackie Mercer, Brenda Rosas, Luis Elizondo, Brett Benson, Ron Smith, Braylon Boudreaux, Parker Fugate

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May 07, 2025

Grand Prairie Ford responded

Thank you so much for your kind words! We're thrilled to hear that Jackie and the team were able to help you and your mom find the perfect deal on your new Mustang. We appreciate your business and are so happy we could make the process a great experience for you. Enjoy your new ride! If you need anything else, don't hesitate to reach out.

May 01, 2025

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I already did in my previous text a few days ago. Why you asking me again? More

by Artfahim49
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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May 02, 2025

Grand Prairie Ford responded

Thank you for your feedback, and we apologize for any confusion. We truly appreciate your previous review and the time you took to share your thoughts. If there's anything further you'd like to discuss or if you have any additional feedback, feel free to let us know. We're here to assist you!

May 01, 2025

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I don't feel that they were upfront on website and salesperson didn't inform us of what features the vehicle had or didn't have after we told them from the beginning what features we were wanting. Als More

by peysenjohn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Josue Cruz

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May 02, 2025

Grand Prairie Ford responded

Thank you for sharing your feedback, and we are sorry to hear that you are frustrated with your experience. We understand how important it is to have clear communication regarding the features of a vehicle. Additionally, we recognize that the time it took to finalize your purchase was longer than expected, and we appreciate your patience. We’d love the opportunity to address your concerns further and ensure a more streamlined process moving forward. Please reach out to Maricela Vera at Mvera@grandprairieford.com, and we will work to resolve this to your satisfaction.

April 30, 2025

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Easy Easy purchasing process. Ron is great to buy from. Easy purchasing process. Ron is great to buy from. Will be back when I'm ready to make another purchase. More

by CABLAIR37
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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May 01, 2025

Grand Prairie Ford responded

Thank you for your feedback! We're thrilled to hear that your purchasing process was easy and that Ron made such a positive impression. We truly appreciate your trust in us, and we look forward to assisting you again when you're ready for your next purchase!

April 29, 2025

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Nice guy. Knew what he was doing. Friendly. Got me what I wanted He made me very happy! More

by jmegolden13
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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Apr 30, 2025

Grand Prairie Ford responded

Thank you for the great review! We're thrilled to hear that your experience was smooth, friendly, and that you got exactly what you were looking for. It's wonderful to know our team member made such a positive impression and left you happy with your visit!

April 29, 2025

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Excellent communication and above and beyond customer service They handled everything remotely and then delivered which helped tremendously! More

by Erikk
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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Apr 30, 2025

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re so glad to hear that our team’s communication and customer service exceeded your expectations. It’s great to know that the remote process and delivery made things easier for you. We truly appreciate your kind words and look forward to assisting you again in the future!

April 26, 2025

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Employee Rating

Friendly. Fast. Pleasant Friendly. Fast. Pleasant. Friendly. Fast. Pleasant. Friendly. Fast. Pleasant. Friendly. Fast. Pleasant. More

by kold
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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Apr 28, 2025

Grand Prairie Ford responded

Thank you for the awesome feedback! We’re so glad to hear that you had such a friendly, fast, and pleasant experience with us. We truly appreciate your business and look forward to making your next visit just as great!

April 24, 2025

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For most part ,the sales people were concerned and professional and they new what they were doing More

by CATMAMA2663
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Cruz, Brenda Rosas, Joshua North

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Apr 25, 2025

Grand Prairie Ford responded

Thank you for your feedback! We're glad to hear that our sales team was professional and attentive throughout your experience. We always strive to provide knowledgeable and caring service, and we appreciate you recognizing that. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know!

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