Brandon Driscoll

The process started good when I reached out to the internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I m internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I met Marquis to finish the purchase. I had to resend my paperwork to him because it apparently didn't get forwarded for the internet manager to the salesman. Next, we waited and hour and a half to go to the finance office only to find out that the paperwork was wrong. We told the salesman that we wanted to put it in the name of our trust, but that message never made it to the finance man. We had to wait longer for the paperwork to be fixed. A few days later the truck arrived, but I was told they had ordered the wrong tonneau cover. This was not a big deal because I could just come back in and get it installed. The next day, they surprised me when I went to pick up the truck and the cover had come in! They installed it and I was thrilled. However, I got home to find that it was installed wrong. A 1/2 inch gap was left between the cover and the tailgate! Water was flowing in and I could not use the bed. I then decide to reach out to the General Manager Brandon and he set me up with an appointment to get it fixed. I had to contact the dealership multiple times because no one confirmed my appointment. After service fixed the cover, no one checked to see if I was happy or had any other issues. Also, they delivered the truck to me with dirty areas on the tailgate and small areas of yellow spray foam on the bedlinen that they said they couldn't remove. Overall, the main problems were communication, presentation, and follow through. Many emails went unanswered. I ended up talking with 3 different people with varied results. I also don't think they would normally sell a truck with the bed of the truck looking worse than the outside. Finally, I felt that nobody bothered to check up and make sure everything was good to go. It felt like it was up to me to get everything fixed and hurry and go. I was impressed with Key Auto Group's reviews, but I feel a little let down. More

Report | Print

We felt very comfortable with the deal . The salesman was very helpful. We wood return there The salesman was very helpful. We wood return there More

by gaberaposo49 Verified Customer Verified Customer

Report | Print

Very customer oriented. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. More

by rommel1 Verified Customer Verified Customer

Report | Print

Absolutely fantastic dealership. Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assi Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assisted us in accomplishing what we needed to do, in order to make this sale. More

Report | Print

Thank you Brandon for everything you did to get me out of my truck and in something new I love it Thank you and Thank you Charlie my truck and in something new I love it Thank you and Thank you Charlie More

Report | Print

I had a great experience at Salem Ford. The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process e The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process easy to follow. Got a great deal as well, 10/10! More

Report | Print

Lauren was a pleasure to work with. The whole team makes the process as easy as possible. The whole team makes the process as easy as possible. More

by Dhamilton13 Verified Customer Verified Customer

Report | Print

Great customer service! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! More

by lynngolfer2 Verified Customer Verified Customer

Report | Print

Lauren was outstanding. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. More

by debbiesdelights Verified Customer Verified Customer

Report | Print

Process was very simple and Charli was very accommodating and helpful. I would work with him again anytime and helpful. I would work with him again anytime More

by k.mcquaid Verified Customer Verified Customer

Report | Print