Brandon Driscoll

NIGHTMARE My purchase of a used 2024 Ford Edge with "no blemishes or damage" has been a nightmare. I took ownership of the vehicle after a brief walk around in the DUSK and a quick test drive. Since I liv blemishes or damage" has been a nightmare. I took ownership of the vehicle after a brief walk around in the DUSK and a quick test drive. Since I live out-of-State, the sale had been negotiated ahead of time. The vehicle was taken "to be detailed" and came back to me, in the DARK, still CAKED with Midwest dirt within the wheels, trailer hitch (an inch deep), door jams and complete undercarriage. The vehicle came home and spent the night in the driveway. During the light of day, a better walk around was taken in which we could see the extent of the condition of the vehicle and wipe off some of the dirt with a cloth ...and found 3 separate PROBLEMS/DAMAGE. I called Salem but wasn't able to get in touch with the SM, Brandon, for a full day. I presented pictures of a blurry backup camera (vehicle was conveniently backed into a spot at the dealership so I never needed to view that camera), a damaged sidewall on the front driver's side tire (what a SAFETY issue!! ) and a scraped up and damaged wheel (black powder coat). Brandon was going to talk to Armando, Regional GM, and the service dept. and get back to me. He NEVER did. After calling a few times the following day I was told that I can use the warranty to have a dealership near me fix the camera but claims they did not sell me the vehicle with the other damage (funny the camera was missed but 100% certain to not have missed the tire and wheel 🙄). Tell me how the tire has SHINE SPRAYED INSIDE THE LARGE GASH if it wasn't there when they took care of the vehicle? How is the tire gash opposite the location of the scraped wheel if you think I hit a curb in my curbless driveway? Brandon refused to accepted the vehicle back even thought their dealership promoted a 3 day exchange policy ON THIS ONLINE LISTING (and I was still within 3 days) and claimed that the 14-day return policy on this Ford Gold Certified vehicle was not something their dealership participated in. Armando has not once answered or returned my phone calls. The online listing had a picture of a tire sensor light, rear passenger side, in which I was told that was all taken care of. Well 1 week in and I'm still putting air in that tire. So in 1 week, I already need 2 new 21" tires ($$$), a camera replaced/repaired and a full inspection from a TRUSTED Ford dealer. Salem Ford is not that dealership and it's big financial lesson to learn. Stay away at all costs....or it will cost you so much extra to deal with them because they won't be honest about it. They paid so much attention to detail that when asked for a copy of my license, I provided them with two IDs, combined in the same picture, as there would be two owners on the title. I explained what I wanted the title to state and was texted back, "fine". When it came time to sign the paperwork, the 2nd owner was not listed and his ID was cropped out of the picture. New paperwork needed to done. Oh, also conveniently, after using their trade-in tool and stating my vehicle was in rough condition online, because it was 19 years old, they told me in person it was a great smooth ride, better than expected but since they would be scraping it, the rust by the back wheel wells diminished the value by $200...AFTER negotiating a $250 price decrease in the 2024 purchase. Yes, very, very coincidental, I'm sure. I'm putting more than $1,000 into this 2024 GOLD CERTIFIED vehicle just to get it into working SAFE condition and who knows what else MY TRUSTED dealership will find. Thank God that will never be Salem Ford again. More

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The process started good when I reached out to the internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I m internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I met Marquis to finish the purchase. I had to resend my paperwork to him because it apparently didn't get forwarded for the internet manager to the salesman. Next, we waited and hour and a half to go to the finance office only to find out that the paperwork was wrong. We told the salesman that we wanted to put it in the name of our trust, but that message never made it to the finance man. We had to wait longer for the paperwork to be fixed. A few days later the truck arrived, but I was told they had ordered the wrong tonneau cover. This was not a big deal because I could just come back in and get it installed. The next day, they surprised me when I went to pick up the truck and the cover had come in! They installed it and I was thrilled. However, I got home to find that it was installed wrong. A 1/2 inch gap was left between the cover and the tailgate! Water was flowing in and I could not use the bed. I then decide to reach out to the General Manager Brandon and he set me up with an appointment to get it fixed. I had to contact the dealership multiple times because no one confirmed my appointment. After service fixed the cover, no one checked to see if I was happy or had any other issues. Also, they delivered the truck to me with dirty areas on the tailgate and small areas of yellow spray foam on the bedlinen that they said they couldn't remove. Overall, the main problems were communication, presentation, and follow through. Many emails went unanswered. I ended up talking with 3 different people with varied results. I also don't think they would normally sell a truck with the bed of the truck looking worse than the outside. Finally, I felt that nobody bothered to check up and make sure everything was good to go. It felt like it was up to me to get everything fixed and hurry and go. I was impressed with Key Auto Group's reviews, but I feel a little let down. More

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We felt very comfortable with the deal . The salesman was very helpful. We wood return there The salesman was very helpful. We wood return there More

by gaberaposo49 Verified Customer Verified Customer

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Very customer oriented. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. More

by rommel1 Verified Customer Verified Customer

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Absolutely fantastic dealership. Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assi Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assisted us in accomplishing what we needed to do, in order to make this sale. More

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Thank you Brandon for everything you did to get me out of my truck and in something new I love it Thank you and Thank you Charlie my truck and in something new I love it Thank you and Thank you Charlie More

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I had a great experience at Salem Ford. The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process e The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process easy to follow. Got a great deal as well, 10/10! More

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Lauren was a pleasure to work with. The whole team makes the process as easy as possible. The whole team makes the process as easy as possible. More

by Dhamilton13 Verified Customer Verified Customer

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Great customer service! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! More

by lynngolfer2 Verified Customer Verified Customer

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Lauren was outstanding. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. More

by debbiesdelights Verified Customer Verified Customer

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