Brandon Brown | Page 14

Jeremy Franklin Mitsubishi of Kansas City responded

Dealer Rater – j3rmain3 January 18, 2017 Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, what was witnessed was a professional conversation between two sales associates that wanted to assist you. We do apologize if you had interpreted that as an argument. Being a previous customer, your mother and father having purchased over (5) five vehicles with us, you would definitely understand the level of professionalism our dealership provides to our customers. According to the documents on your vehicle you purchased, it is a front wheel drive, not a rear wheel dr. That was disclosed to you. Although we were not able to assist you in trading in your vehicle this last time, we hope you could give us another opportunity in the future. We do appreciate your business and do consider you and your family extremely important. It is always our intent to make life long customer service relationships as we have done with you and your family. Sincerely, Hector Espinosa