Brandie Gil

Best service I’ve had there since I’ve been a customer keep the good work going Thank You keep the good work going Thank You More

by jerrysambrano74 Verified Customer Verified Customer

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The reason for my return Monday (10/21/24) was front wheels vibrating on seat and steering wheel at 70 m/h) after my appt on 10/18 to check wheels pulling to LEFT at any speed. Brandie rescheduled appt wheels vibrating on seat and steering wheel at 70 m/h) after my appt on 10/18 to check wheels pulling to LEFT at any speed. Brandie rescheduled appt for Thursday (11/24/2024 @ 8 AM). I arrived at 7:50 AM and car was not looked at until 1 PM and released to me at 5:30 PM. Brandy had put the work order to be the LAST to be serviced for the day. RESULTS: Jessups has been servicing my 2007 CAD from March 2012 (when relocating to RM) and ordering/purchasing my 2015 Platinum (with Steve Moore) and all service/maintenance thru Nov 24, 2024. RESULTs: I WILL NOT BE BACK. Gwendolyn R. Bartlett (760) 324-3213 More

by gbartlett12 Verified Customer Verified Customer

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The only reason a gave a 3 star rating is Brandie. You were massively understaffed it appears and she was all over the place working her tail off to help out. I had an appointment for a simple oil a You were massively understaffed it appears and she was all over the place working her tail off to help out. I had an appointment for a simple oil and filter change and took nearly 2 and half hours to accomplish. That is a long time to sit there and wait (I elected to wait assuming that with an appt it wouldn't take more than an hour or so). I witnessed many other unhappy customers. It didn't help that it was exacerbated by people wanting air in their tires, and for someone to put on new windshield wipers! More

by terry_hammack Verified Customer Verified Customer

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Family owed and operated by wonderfully friendly people that are a pleasure to deal with. A+ Service Department that are a pleasure to deal with. A+ Service Department More

by ELIMILLER Verified Customer Verified Customer

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Great customer service, my wife and I had a great experience, I gave out Braulio’s number to a couple of coworkers that are interested in buying a car. experience, I gave out Braulio’s number to a couple of coworkers that are interested in buying a car. More

by A.TORAL1 Verified Customer Verified Customer

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Customer service is always excellent. Even if you need to have warranty work they are great and get it done. Even if you need to have warranty work they are great and get it done. More

by bennberry Verified Customer Verified Customer

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My oil change went very well and fast, Sergio was my service writer and was very professional service writer and was very professional More

by Donhroma Verified Customer Verified Customer

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Unorganized, frustrating, broken promises and damaged Trust. In General it is all about how much they can charge you for a repair. Look at my file/ record, I am still waiting for a part! My car has 17 Trust. In General it is all about how much they can charge you for a repair. Look at my file/ record, I am still waiting for a part! My car has 17 thousand miles and needs Major Repairs. You had my Vechile for over a week and I couldn’t even get a decent car wash , after David Anderson promised a Detail/ Wash for a Referal of Friends purchasing a NEW Encore. VERY VERY DISAPPOINTED!! More

by jea757 Verified Customer Verified Customer

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Jessup Auto Plaza just provided another excellent service experience by taking care of my 2021 Chevy Silverado 2500 Truck with pending recalls, brake pads, discs and rotors. Stan Sterling service was above a experience by taking care of my 2021 Chevy Silverado 2500 Truck with pending recalls, brake pads, discs and rotors. Stan Sterling service was above and beyond what is expected of a service advisor, thank you Stan, appreciate your professionalism and prompt return of my vehicle. More

by tymur647 Verified Customer Verified Customer

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Service appointment was easy to schedule and timely. Service advisor was helpful and made good suggestions. Drop off and pick up up was quick and simple. Service advisor was helpful and made good suggestions. Drop off and pick up up was quick and simple. More

by JIMANDKARENARMSTRONG Verified Customer Verified Customer

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