Branden Wright

Unprofessional customer service from the car sales associate and the financial manager. I've repeatedly asked for cost breakdown (can provide documentation) and kept getting a vague answer about taxes associate and the financial manager. I've repeatedly asked for cost breakdown (can provide documentation) and kept getting a vague answer about taxes in NJ vs Ohio, and paying extra because this vehicle I'm leasing has extra options. The day I flew in, 31 Jan, to pick up the car, they could not give me a breakdown of what my $7500 downpayment is paying for. Nor could they answer my question about the different between 24 and 36 months lease options, other than 36 months is better for them! I specifically also asked about the monthly payment if my downpayment was only $999 to try to calculate the taxes, fees, registration, and the answer I got was it was too late for them to make changes to my paperwork. Even though I asked about the details before I flew in, and the reply was that all the details will be ready and broken down for me on 31 Jan. When I tried to understand the cost breakdown on 31 Jan, the car sales associate was not able to answer, and got a person who gave me a paper that shows it is because it is $299 a month for 36 months. I told them this math does not add up and can you please provide a breakdown as to what my $7500 is paying for. They said the finance manager is working on it. When it was time for the finance manager to be ready, he also couldn't answer that question other than it is tax different between NJ and Ohio, and the value of money depreciations over time. I said ok I want to make only the $999 down payment plus fees as advertised, the response was it was too late for that because the paperwork is done. It was extremely unprofessional. Moreover, I emailed the car sales associate on 1 Feb, asking where to find the cable and emergency kit that supposedly I had to pay for, but no reply yet. I also emailed the finance manager to help me identify where the $5700 dealer discount is captured on the lease paperwork, also no reply. I can provide documentation if needed. More

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This dealership was clean, convenient, easy to work with and has excellent hospitality. Our needs were met and I never felt like I was being pressured into anything. I was extremely pleased with the service and has excellent hospitality. Our needs were met and I never felt like I was being pressured into anything. I was extremely pleased with the service we received and plan to recommend family, friends, etc. to visit. Our sales rep, Von Roach, was very friendly, knowledgeable, and understanding of our needs. She is very proud of the company and the vehicles she sells. I would not hesitate to contact Von for future needs and would recommend her to anyone in need of purchasing a new or used car. More

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Was an absolute pleasure to meet and do business with Von. I arrived at the dealership 8:45am on a snowy Monday morning and was treated to an awesome sales person. Went above and beyond by cleaning the s Von. I arrived at the dealership 8:45am on a snowy Monday morning and was treated to an awesome sales person. Went above and beyond by cleaning the snow off to take a test drive. I will be recommending her to anyone looking to purchase a VW. Thank you Von! More

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Von was very friendly and helpful when we came into the dealership looking for a bigger car to accommodate our growing family. Von listened to our needs and helped us find the perfect car! dealership looking for a bigger car to accommodate our growing family. Von listened to our needs and helped us find the perfect car! More

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Von was absolutely wonderful! So patient and answered all my questions. The whole process was so smooth and painless thanks to Von and team! So patient and answered all my questions. The whole process was so smooth and painless thanks to Von and team! More

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Von was very helpful and made sure I got the car I wanted and kept me informed about the steps we needed to take to purchase the car and kept me informed about the steps we needed to take to purchase the car More

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Great experience. Von was very personable and professional. The other employees of the dealership that were part of the buying experience were also very personable a Von was very personable and professional. The other employees of the dealership that were part of the buying experience were also very personable and professional. More

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Von was great to work with! My daughter and her boyfriend initially went and checked out/test drove the SUV that we ended up purchasing the next day. She was looking for a repl My daughter and her boyfriend initially went and checked out/test drove the SUV that we ended up purchasing the next day. She was looking for a replacement vehicle after hers was totaled in an accident. Von was friendly, not pushy and very responsive. Would definitely recommend Von! More

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Von was great! Very professional, helpful, informative, kind and personable. She made the whole process so easy. I would definitely recommend Von to anyone looking Very professional, helpful, informative, kind and personable. She made the whole process so easy. I would definitely recommend Von to anyone looking for a car! More

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Scott was knowledgable about the car and easy to work with when finalizing the deal. He was extremely personable and made the overall experience a positive one. with when finalizing the deal. He was extremely personable and made the overall experience a positive one. More

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