Branden Holmes

Mercedes-Benz of Gainesville needs a new mechanic. I was traveling from SC to Tampa and heard a vibration noise repeatedly. I diverted to MB Gainesville to make sure it wasn't a tire that might blow w I was traveling from SC to Tampa and heard a vibration noise repeatedly. I diverted to MB Gainesville to make sure it wasn't a tire that might blow while traveling on the highway. The assistant service manager Rebecca "Becky" was very nice and understanding. The mechanic misdiagnosed my issue by saying that it was not only the clutch torch but also, I needed a new transmission because my car shook violently (which it did not). He gave me an ultimatum of a new transmission for over $12,000 or trade my car in with MB Gainesville. I left and when I got back to SC, I took my car to the Mercedes-Benz Dealership in my hometown that I have used and trust. They said I did not need a new transmission. One of the mounts was loose and needed replacing and I needed a new clutch Tork less than $5,000 and a percentage off for having to deal with the rip off mechanic at MB Gainesville. I'll be shouting from the rooftop not to ever take your car to Gainesville especially if you are venerable traveling. The great big fat topper to this story is that my father died on October 3, 2023, and left me this Mercedes. A week after the awful experience, MB of Gainesville sends me an advertisement email wishing me a Happy Father's Day and trying to sell me stuff. What a joke! My own MB dealership never does that. I think they understand after thousands of dollars spent with them, if I want to buy a stupid candy jar or hat, I can probably make that decision on my own. Becky should run from this place! More

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Absolutely amazing to work with!! He knew exactly what we wanted in our car and made it happen!! Very friendly and knowledgeable! His follow-up after the sale was very professional and courteous as well. Gre wanted in our car and made it happen!! Very friendly and knowledgeable! His follow-up after the sale was very professional and courteous as well. Great guy. More

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Their Mobil oil unit, did a horrible job. He did not put enough oil in the car and put the filter in correctly. Light came on enough oil in the car and put the filter in correctly. Light came on More

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Tom was fantastic to work with. It was a pleasure to have someone that listened to us and helped us expand our car buying experience. Not only Tom but the entire staff that we dealt with treated us with re someone that listened to us and helped us expand our car buying experience. Not only Tom but the entire staff that we dealt with treated us with respect and professionalism. More

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