Branden Cole
Branden Cole at Germain Honda of Surprise
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Branden Cole

Sales Manager

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.5
13 Reviews
4.5

13 Reviews

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13 Reviews of Branden Cole

January 02, 2025

Dealership Rating
Employee Rating

It was my first experience buying a vehicle. Everything was good until the bank backed out. It wasn’t even a good reason. The dealership didn’t do anything to help make it better. When I went to More

by ACLARKE11011977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cesar Tena

Jan 03, 2025

Germain Honda of Surprise responded

We are sorry to learn your experience with our dealership was not the 5-star experience our team works hard to deliver. Please contact Branden Cole if you have any further questions or concerns. Best Regards, Sassha Motz General Manager

December 29, 2024

Dealership Rating
Employee Rating

Cesar focused on our request. The finance piece was annoying and without personal experience. I paid cash and they wanted me to finance. More

by streese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Tena, Evan Winje , Tracy was professional

Dec 30, 2024

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is sorry to learn your overall experience was not the quality experience we strive to deliver. Your comments allow us to better serve all our guests going forward. Thank you. Best Regards, Sassha Motz General Manager

December 26, 2024

Dealership Rating
Employee Rating

It was very nice working with them. All my questions were answered. I love my new car. More

by tbconley1
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: John LaGrassa, Montana Boone

Dec 30, 2024

Germain Honda of Surprise responded

Thank you! We're glad you felt well accommodated and informed during your sales visit. We appreciate your business and hope to work with you again in the future. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

December 26, 2024

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Everything was wonderful! Kiara was so helpful and made the car buying experience easy. She is the best! More

by emilyb83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kiara Ruiz, Ty Crews

Dec 30, 2024

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Kiara. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. All the best! Best Regards, Sassha Motz General Manager

December 21, 2024

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Employee Rating

I appreciated the responsiveness of everyone at Germain Honda. They made the process pretty easy and I love my new car! More

by rheannaschmidt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Tena, Evan Winje

Dec 23, 2024

Germain Honda of Surprise responded

Congratulations on your pre-owned Honda. We thank you for choosing Germain and wish you many safe and pleasurable driving miles. Best Regards, Sassha Motz General Manager

December 14, 2024

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Employee Rating

Everyone at the dealership was extremely helpful and professional. The dealership itself was spacious, clean, and comfortable. It’s only been a few days and I have already recommended Germain to friends More

by deebenyi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2024

Germain Honda of Surprise responded

Thank you for providing feedback on your recent experience at Germain Honda of Surprise. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that Adrian took great care of you. We look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

December 01, 2024

Dealership Rating
Employee Rating

Excellent experience in purchasing my brand new 2015 Honda Odyssey. From sales, to finance, to signing and driving my vehicle off the lot, every step was easy and convenient. The only thing I would want More

by A. Knight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kiara Ruiz, George Bell

Dec 03, 2024

Germain Honda of Surprise responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

November 24, 2024

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Employee Rating

They had what I wanted at the right price and were very accommodating. I would recommend using them More

by dean.fitches
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Robinson

Nov 25, 2024

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your recent automotive needs. We are happy we were able to assist and had the perfect car that met all your needs. Best Regards, Sassha Motz General Manager

November 23, 2024

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Employee Rating

No hassle. No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience More

by nataschaswim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2024

Germain Honda of Surprise responded

Buying a vehicle is a big deal and we are very excited to see everything went well. Thank you for the kind words about your visit. We look forward to seeing you again soon. Best Regards, Sassha Motz General Manager

November 21, 2024

Dealership Rating
Employee Rating

This dealership runs like a well-oiled machine. All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seri More

by kgardnerwest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Germain Honda of Surprise responded

We are pleased to hear of your experience with us here at Germain Honda of Surprise. Customer satisfaction is one of our top priorities and we're glad to know our team was so helpful! We will strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Sassha Motz General Manager

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