Brady Bush
Brady Bush at Nissan of Cookeville
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Brady Bush

Executive Manager

Nissan of Cookeville

501 Neal Street
Cookeville, TN 38501

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4.8
93 Reviews

Dealership Experience

12 yrs, 11 mos

Languages Spoken

English English

Employee Video

4.8

93 Reviews

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93 Reviews of Brady Bush

August 25, 2024

Dealership Rating
Employee Rating

Save time and money and go to Nissan of Gallatin. The salesman and manager I tried to work with here were jokes. Issac failed to communicate for days at a time and Brady refused to try and make a dea More

by Cdd92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Issac Hartman

Aug 31, 2024

Nissan of Cookeville responded

Dear Mr. Deck, Thank you for sharing your feedback. We are sorry to hear about your recent experience and the frustration it caused. At Nissan of Cookeville, we strive to provide exceptional service, and we regret that we fell short in your case. We understand that working with Isaac and Brady did not meet your expectations, and for that, we sincerely apologize. We do our best to ensure that all our sales team members are responsive and attentive to our customers' needs. We are truly sorry for any inconvenience caused by the delay in communication. As Issac was out of the office Thursday, it appears an additional salesperson did speak with you multiple times that day - getting pricing you requested and trying to set up an appointment with you for the following day during regular business hours. We appreciate that you had positive experiences with us in the past, and it’s disheartening to hear that we did not live up to those standards this time, in your opinion. We genuinely value your feedback as it helps us to address areas for improvement. Regarding the situation with the truck and the subsequent deal you found elsewhere, we are disappointed to hear that you felt the deal fell apart due to our actions. We do make every effort to honor the agreements we make and ensure that our customers are satisfied with their purchases. According to the staff that worked with you tirelessly throughout this car buying experience, when you agreed and signed that all figures were agreed upon, they were stunned to hear that you bought elsewhere after all the efforts they went through to earn your business. We would like to clarify that we did make considerable efforts to accommodate you, including staying late multiple times, showing you multiple vehicles after hours, amending our process to better suit your requirements, and working to finalize the deal as best we could. We understand that you decided to proceed with another dealership, and we respect your decision. If you’re open to discussing this further, we would be more than happy to address any additional concerns you might have. Your satisfaction is very important to us, and we hope to have the opportunity to regain your trust in the future as you have purchased several vehicles from us in the past. Thank you again for your feedback. Please feel free to reach out to me directly at 931-528-7715 if you have any further questions or would like to discuss this matter. Best regards, Breeanna Hodge Nissan of Cookeville Owner Loyalty Manager

August 21, 2024

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My husband and I came in looking for a vehicle as the one we had was ready to give up, Gavin not only helped us find a vehicle we liked but also went above and beyond to take me around to every vehicle that More

by Marihaschroeder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2024

Nissan of Cookeville responded

Marihaschroeder, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 12, 2024

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My husband and I had purchased a 2024 Nissan Pathfinder SL from Nissan of Cookeville and unfortunately it was totaled. We loved that pathfinder. Nissan of Cookeville, particularly, Mr. Walter Lee worked e More

by tmwillett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2024

Nissan of Cookeville responded

Mrs. Willett, We are filled with gratitude for your kind words and continued business from such a distance. We were saddened to hear of your accident, but incredibly thankful to know you all were alright! If there is anything further that we can do for you throughout the ownership of your Pathfinder , please let us know. We wish you many happy miles ahead!

June 26, 2024

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Employee Rating

Great experience. Left with exactly what we wanted at a good price. Walter was straight forward which is what i like. More

by jerod911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 28, 2024

Nissan of Cookeville responded

Hello Jerod911, we appreciate you taking the time to leave us this feedback. We are thrilled to have earned your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

June 03, 2024

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Employee Rating

My husband and I made a pit stop at the Nissan of Cookeville on our way home, to the bootheel of Missouri, from our vacation in Gatlingburg. There we met an amazing team who went out of their way, o More

by tmwillett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walter Lee, Ashley Summerlin

Jun 05, 2024

Nissan of Cookeville responded

Tmwillett, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Cookeville. We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

June 02, 2024

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Employee Rating

Overall a very good experience purchasing a 2024 Pathfinder Platinum. Had some communication issues/challengs around Cash vs. Finance but that got squared away very transparently by Brady Bush. Co More

by gdt5430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2024

Nissan of Cookeville responded

Gdt5430, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Cookeville. We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

December 16, 2023

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Derek St John is awesome and always works to get us what we need. Thank you Brady Bush for making it happen. The team here is awesome. Highly reccomend this dealership. More

by james.bush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derrek St.John

Dec 19, 2023

Nissan of Cookeville responded

Hi James.bush, thank you for taking the time to leave a review for us at Nissan Of Cookeville. We're happy we could meet your expectations! We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful holiday season ahead!

December 09, 2023

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Employee Rating

Very pleased with our experience. Andy and Brady went above and beyond, they are very professional and kind. More

by L Pace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Meadows

Dec 12, 2023

Nissan of Cookeville responded

Hi L Pace, we are very happy to have provided you with such a positive experience! We are grateful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful holiday season!

December 09, 2023

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Employee Rating

Cookeville Nissan very pleased with our purchase Andy was very professional and helpful a great place to do business More

by jefferyalanpace1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Andy Meadows

Dec 12, 2023

Nissan of Cookeville responded

Jefferyalanpace1987, thanks for your praise and kind comments about our team. We are grateful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful holiday season!

September 29, 2023

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Employee Rating

Very helpful Derrek got me the exact car I was looking for at a great price! More

by Rashaanstone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2023

Nissan of Cookeville responded

Hello Rashaanstone, thank you; we appreciate your feedback! We are thankful for your time and your business. If there is anything further we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful week and many happy miles ahead!

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