Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Bradford was kind, upfront, and kept you informed every step of the way. At Gordie Boucher Ford of Kenosha, we understand how important timely updates are especially when you’re eager to get your vehicle back and Bradford’s dedication is a great example of the service we strive to provide. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that Bradford went the extra mile to ensure you were completely satisfied with your service experience. At Gordie Boucher Ford of Kenosha, we’re proud to provide attentive, customer-focused care, and it’s great to know you’d trust us not only for service but also for future vehicle needs. We truly appreciate your business and look forward to welcoming you back! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that Bradford always makes you feel like his top priority and delivers the attention to detail you deserve. At Gordie Boucher Ford of Kenosha, our goal is to provide every customer with personalized, professional care and Bradford is a great example of that commitment. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We sincerely apologize for the long wait time you experienced for your recall service. While some recalls can take longer than expected due to parts availability, scheduling, or safety inspection requirements, we understand how frustrating it must have been to wait the entire day for a repair that seemed simple. At Gordie Boucher Ford of Kenosha, we’re committed to improving communication and efficiency so our customers have a clearer understanding of service timelines. If there’s anything we can do to make this right and turn your experience into a 5-star one, please reach out to myself Sal Pappalardo, General Manager or your Service Advisor Bradford Titone @ 262-697-0700. We truly appreciate your business and the opportunity to better serve you. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad to hear our team provided friendly service, walked you through the process, and kept you updated while you waited. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear Bradford kept you updated every step of the way and ensured you received the best service possible for your Ford Edge. We truly appreciate your loyalty and look forward to earning your business again whenever you’re in the Kenosha area. At the same time, we apologize for the oversight regarding interior cleanliness and will use your feedback to remind our team about the importance of those final finishing touches. At Gordie Boucher Ford of Kenosha, our goal is to deliver not only excellent repairs but also a spotless, worry free experience every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words and for trusting us with your vehicle during recall visits. We’re thrilled to hear that you’ve had such positive experiences with our team and that the friendly, accommodating atmosphere at Gordie Boucher Ford of Kenosha has made your visits enjoyable. From complimentary snacks and drinks to staff who check in and ensure you’re comfortable, we want every customer to feel cared for. We also appreciate your special shoutouts Mel truly is one of the kindest, most thoughtful shuttle drivers, and Bradford always goes the extra mile to make sure vehicles receive the best care possible. We’re lucky to have them on our team, and we’re grateful for your recognition. Thank you again for your continued trust, and we look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Bradford provided clear communication and a hassle-free experience during your visit to Gordie Boucher Ford of Kenosha. Avoiding the typical dealership runaround and delivering straightforward service is exactly what we strive for, and it’s great to know Bradford made such a positive impression. We appreciate your trust and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found our team at Gordie Boucher Ford of Kenosha to be professional and courteous. Providing updates from start to finish and following up after service are part of our commitment to keeping every customer informed and confident in their vehicle care. We appreciate your trust and look forward to serving you again with the same high level of customer service on future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700