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Bradford Titone

Overview Reviews (370) Inventory (479)

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Bradford Titone

Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.7

370 Reviews

Overview Reviews (370) Inventory (479)

4.7

370 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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370 Reviews of Bradford Titone

February 13, 2026

Dealership Rating

Employee Rating

It was great He was very helpful That's all I've got I'd send all my friends there send all my friends there More

by Douglass.shawn78

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Feb 13, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star rating and for recommending us to your friends. Bradford is pleased he could assist with your Ford C-Max Hybrid service. Belal Barakat Service Manager 262-697-0700

February 13, 2026

Dealership Rating

Employee Rating

They were very quick and helpful with getting my vehicle back to me. Let me know the problems with it in a decent amount of time that didn't affect my family or work life. They also made sure it not only wo back to me. Let me know the problems with it in a decent amount of time that didn't affect my family or work life. They also made sure it not only worked as it should but that it looked better than when I brought it in. More

by Jessica.schmidt4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Feb 14, 2026 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing how quickly we got your Ford Escape back on the road and kept you informed without disrupting your schedule. Bradford and our service team are glad the repairs and detailing met your expectations. Please let us know if there’s anything else we can assist you with. Belal Barakat Service Manager 262-697-0700

February 09, 2026

Dealership Rating

Employee Rating

I think the mechanic could've done a better job looking through the issues with my truck and understanding what the problems were. through the issues with my truck and understanding what the problems were. More

by Adam.miller0225

Verified Customer

Recommend Dealer

Other Employees Tagged: Bradford Titone

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Feb 13, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you, Adam, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

January 27, 2026

Dealership Rating

Employee Rating

They are very accommodating and take the time to listen to.co concerns and really treat the person. to.co concerns and really treat the person. More

by GALTER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 28, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

January 26, 2026

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Employee Rating

Communication was poor. I had to call after 7 hours of my vehicle being picked up for an update. I did appreciate the pick up service however I feel that made it easy to be I had to call after 7 hours of my vehicle being picked up for an update. I did appreciate the pick up service however I feel that made it easy to be forgotten and not updated. I was not told when I made my payment over the phone that if I used my credit card that I would be charged a 3% service fee. I would have used my debit card to pay over the phone if I was made aware of the payment options. I was not aware of the charge until I received my receipt when my vehicle was dropped off. More

by troemchris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jan 29, 2026 -

Gordie Boucher Ford of Kenosha responded

Chris, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Belal Barakat Service Manager 262-697-0700

January 25, 2026

Dealership Rating

Employee Rating

Easy, they picked up the car and dropped it off. The update to the car was well done The update to the car was well done More

by Miles.cooksy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 25, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

January 07, 2026

Dealership Rating

Employee Rating

They always check out my car and are honest with what they find. The only place I have serviced my car the past 12 years. they find. The only place I have serviced my car the past 12 years. More

by JMRLVN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re honored to hear that you’ve trusted us with your vehicle for the past 12 years. Being honest about what we find and helping you make informed decisions is a responsibility we take seriously, and your long-term loyalty truly means a lot to our entire team. Thank you for choosing Gordie Boucher Ford of Kenosha year after year we look forward to continuing to take great care of you and your car for many more miles ahead! Sal Pappalardo General Manager

January 02, 2026

Dealership Rating

Employee Rating

Bradford helped me through picking out and purchasing the correct tires for my son's car. He also got us in quickly. Dealership picked up and dropped off vehicle which is extremely helpful. Great overall ser correct tires for my son's car. He also got us in quickly. Dealership picked up and dropped off vehicle which is extremely helpful. Great overall service. We will be back. Thank you. More

by TIABISHOP74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Jan 12, 2026 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re so glad to hear that Bradford helped you choose the correct tires for your son’s car and got you in quickly. Making the process easy and convenient including our Pick-Up & Delivery service is exactly what we aim to provide at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your vehicle needs. We truly appreciate your kind words and look forward to welcoming you back again! Sal Pappalardo General Manager

December 25, 2025

Dealership Rating

Employee Rating

Bradford was amazing! Wheny car was ready, he called. I was dealing with a family tragedy and he arranged to my car delivered to my home. He is an angel Wheny car was ready, he called. I was dealing with a family tragedy and he arranged to my car delivered to my home. He is an angel More

by BethMariewillis

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bradford Titone

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Dec 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the heartfelt 5-star review! We’re incredibly touched by your kind words and grateful you took the time to share your experience. Bradford truly embodies the level of care and compassion we strive to provide, and we’re so glad he was able to support you during such a difficult time by arranging delivery of your vehicle to your home. Our thoughts are with you, and we sincerely appreciate your trust in Gordie Boucher Ford of Kenosha. Please know we’re always here for you whenever you need us. Sal Pappalardo General Manager

October 07, 2025

Dealership Rating

Employee Rating

Great help by the staff in Service honestly good team work and respectful sure Recommend to everyone in general work and respectful sure Recommend to everyone in general More

by LIBARRA7777

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Yager, Larry Trimmer, Barb Derose

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Oct 15, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words and recommendation! We’re so glad to hear that our Service team provided helpful, respectful, and honest support during your visit. At Gordie Boucher Ford of Kenosha, teamwork and customer care are at the heart of what we do. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

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