Brad Zook

Brad is a terrible service advisor to say the least. After I went to pick up a vehicle when he hung up on me after asking for more than 1 call in over 3 weeks, he threatened to fight me in the parking l After I went to pick up a vehicle when he hung up on me after asking for more than 1 call in over 3 weeks, he threatened to fight me in the parking lot. Very unprofessional when all I wanted was to pick the car up due to not wanting to do business with a company that can even pick up the phone with an update. More

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The service department is always very professional and honest. They are courteous and easy to work with. honest. They are courteous and easy to work with. More

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I have had a wonderful experience with Ryan Ford, from purchase to service. I will go to them for my next vehicle purchase when the time comes. purchase to service. I will go to them for my next vehicle purchase when the time comes. More

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Thank you to Brad Zook for helping me understand that SilverRock would honor Ryan Service Department to repair my vehicle. I don't trust just anybody with my Ford! Thank you to Carlos Conejo for hi SilverRock would honor Ryan Service Department to repair my vehicle. I don't trust just anybody with my Ford! Thank you to Carlos Conejo for his superb attention to my concerns. He was in contact with me to keep me informed on my repair status. Very appreciative for his communication to alleviate me from having to worry. Excels at customer service...something that is very rare these day. Five Gold Stars! I have personally let them both know how appreciative I was with my experience and their help. Please take five minutes and visit personally with Brad and Carlos....tell them 'Dori just wanted you to know, she really is very grateful and thankful.' Have a great day ! More

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Best Experience I have ever had at a dealership !!. Handled the recall bulletins, replaced & programed the center display module. All in a record turn around time. It was worth the 50 mile round trip t Handled the recall bulletins, replaced & programed the center display module. All in a record turn around time. It was worth the 50 mile round trip to have Brad Zook and the Great hospitality, honesty and integrity of Ryan Ford service my F150. I live within 2 miles of another Ford dealership, but get real tired of being made to feel like a number. As an insurance adjuster Im in these shops daily and can only say that Ryan Ford in now the only place I can recommend if you want the work done correctly, and at a fair and honest price. Great Job guys! More

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Carlos is great. Great work and is always professional and with a personal touch. TmSealyTX and with a personal touch. TmSealyTX More

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Ryan Ford handles all maintenance needs of my car every time I stop by. Even through COVID they handle every customer and car with care! time I stop by. Even through COVID they handle every customer and car with care! More

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I have been purchasing vehicles from Ryan Ford for close to 16 years. Once you become part of the Ryan Ford Family everyone from the sales department (David McElmurry), finance department (Westley McKeehan to 16 years. Once you become part of the Ryan Ford Family everyone from the sales department (David McElmurry), finance department (Westley McKeehan), Management department (Eric Watson), and service department (Clayton Easley, Mike O'Quinn, Carlos Conejo, and Austin Cryan) they all treat you as a personal friend. I recently had an issue with a vehicle and Ryan himself stepped up and made things right even though it was a Ford Motor Company (not dealer) issue. I have great respect for him as a person and dealer owner. To all the names I mentioned I thank you for either listening to me, putting up with me (LOL), going above and beyond and making Ryan Ford a great car buying experience and a great dealership overall. To Ryan, thank you for treating your customers like friends/family instead of just another sale. Most of all thank you for ALL you have done for me! More

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Best service dude out there, always willing to go that extra mile! He squeezed me in for my truck inspection. Quick in and out process. extra mile! He squeezed me in for my truck inspection. Quick in and out process. More

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Carlos always takes the best care of my vehicles for regular maintenance! He always goes above and beyond to ensure I get a speedy appointment since I drive all the way from downtown to ensure my Edge S regular maintenance! He always goes above and beyond to ensure I get a speedy appointment since I drive all the way from downtown to ensure my Edge ST is treated with the best care. More

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