Brad Porter

I would not recommend Allen Chevrolet to anyone after what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil leak from the rear main seal. Allen Chevy assured me they could fix it back on February 18, 2024. Shortly after bringing my truck back home after they fixed the oil leak, the truck began significantly leaking oil again. Allen Chevy explained they aren’t sure why this would happen and offered to fix it again and promised me a loaner vehicle in the meantime as long as I scheduled my service appointment on the specific date they requested. Well, I took my truck in to be serviced and they couldn’t give me a loaner vehicle. They had my truck in their shop for 24 days, finally getting me in a loaner after almost 3 weeks. They explained that the rear main seal was leaking where the rear main seal housing meets the oil pan, so both needed to be replaced. Once service told me my truck was done and the leak was completely repaired, I went to pick it up and returned the loaner vehicle. Immediately after getting my keys and walking out to my truck in their parking lot, there was a large puddle of oil under my truck as it was still actively leaking. I went back inside to tell them, and the service member I was working with (Dane) had already left out the back door for the day and the receptionist told me they can’t put me back in a loaner vehicle but they would be happy to take my truck back to fix it again. At this point, this was completely unacceptable. I had to take my truck home as I didn’t have a way home. The truck leaked and burned oil the entire drive and left a large oil puddle in my driveway. Also, they performed an alignment on my truck after resealing the oil pan and left my steering wheel completely crooked after performing the alignment. They damaged a CV shaft in the process and charged my warranty company for this damage which is fraudulent. I called Allen Chevy back the next day and spoke with Dane, he tried telling me that it was a rain puddle I was seeing on the ground. Which is completely inappropriate. My truck was entirely inoperable at this point as it leaked half a gallon of oil out overnight. So, after charging GM and my warranty company for fixing the truck twice now, it’s more inoperable than it was initially when taking it in because the mechanics messed it up so bad. The service department did not include details on the report I was given after they serviced my truck which should have provided me with details on what they completed on the vehicle. When speaking with Dane, I explained to him that I wanted the manager Brad Porter to return my phone call as this is who I was told I can discuss my complaint with. I never received a phone call back from Brad, despite calling him a few times and leaving a message requesting that he return my call. This dealership is not only extremely negligent, but extremely disrespectful. They significantly depreciated the value of my vehicle due to them messing it up so bad. I will deter every single person I know from ever using this dealership because I certainly don’t want this to ever happen to someone else. This has put a major hardship on my family as my truck was our family vehicle. And Allen Chevy doesn’t seem to care about that at all, as no one STILL has not contacted me back or will answer my phone calls. More

Report | Print

Everyone very nice and accommodating. Kept me updated. Finished when they thought it would be. Kept me updated. Finished when they thought it would be. More

Report | Print

Over charged for the service. It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We wi It was an insult to us who have had Chevy's and Cadillacs for decades. We argued with service manager but his reasoning did not make any sense. We will not consider bringing our vehicles back for service unless we absolutely have to. More

by suselew Verified Customer Verified Customer

Report | Print

Worst experience of my life! Never been so rudely treated and lied to in my entire life! Never been so rudely treated and lied to in my entire life! More

by Hwfox1 Verified Customer Verified Customer

Report | Print

It was a rainy day I had a headlight out. I approached the door door open and I pulled in a sweet young lady assisted me. Everyone was very friendly and one of the guys actually asked if I wa I approached the door door open and I pulled in a sweet young lady assisted me. Everyone was very friendly and one of the guys actually asked if I wanted to sell my H3. It’s a 2007 And is an excellent shape I went into the waiting room unfortunately there was no coffee but everything else was great More

by dbudwaywillis Verified Customer Verified Customer

Report | Print

Outstanding service. Will always recommend this dealer and I don’t trust anywhere else! Love them! Will always recommend this dealer and I don’t trust anywhere else! Love them! More

by SKAMPFER Verified Customer Verified Customer

Report | Print

Great place for service best mechanic in town really knows we hat he is doing. Will definitely go back knows we hat he is doing. Will definitely go back More

by duanekathy21 Verified Customer Verified Customer

Report | Print

This is the friendliest, most organized dealership I’ve dealt with. I’ve had an incredible hard time finding people who actually care to make sure I’m happy with my vehicle. Sarah especially was the most h dealt with. I’ve had an incredible hard time finding people who actually care to make sure I’m happy with my vehicle. Sarah especially was the most helpful to me and explained a lot of things in detail. I will be recommending Allen Chevrolet to everyone I know. More

by Allardjeana924 Verified Customer Verified Customer

Report | Print

I have dealt with this dealership on many occasions as my car is from there, to say that dishonestly runs rampant there is put it very lightly. I went there this past Saturday to purchase a vehicle with the car is from there, to say that dishonestly runs rampant there is put it very lightly. I went there this past Saturday to purchase a vehicle with the stipulation thst they buy my car , they surprisingly agreed! So now it is time to wheel and deal with the salesman joe Donavan, Joe is the model a a used car salesman, ready and willing to stick it to you. I have bought many cars do I already knew the game and what to expect, always give low numbers and they will give you exactly what you want. Car buying 101. Anyway we purchased a used truck and felt we got the better deal, with any used vehicle you expect issues and that's why we bought an extended warranty, I have gotten my moneys worth from those for sure. The next day I had to replace a tire, I told ole Joe but he was disinterested. On the way home today I found the my driver side mirror was coming loose, I took it to Allen chevy to fix it, quick fix no biggie. Immediately they told me I hit something, which I didn't, then z mechanic looked at it , said nothing to me and then the customer service rep told me that the studs were broke and it would cost me $650 to replace it. I said you are kidding me and left. I came home looked at thr mirror myself and seen that it was only 2 loose bolts, 1 minute fix. I am disgusted . More

Report | Print

Finance manager nice , my sales manager awesome very good people, although my bumper had a ding and my tire was dry rotted people, although my bumper had a ding and my tire was dry rotted More

by JW111073 Verified Customer Verified Customer

Report | Print