Brad Pitt | Page 40

I went to see a car that was listed online but had limited photos. When I got there I was greeted by Grant. Grant got the car for me to look at and test drive. He proceeded to tell us how usually a ca limited photos. When I got there I was greeted by Grant. Grant got the car for me to look at and test drive. He proceeded to tell us how usually a car of that year goes to auction but because the car was checked out and in superior condition after being inspected by the service dept, they kept it on the lot to sell. He proceeded to tell us that during a sales meeting they rant and raved about how great this car was so they were keeping it to sell. Later to find out during the buying process, during the signing of papers, he informed us the car would need to be left overnight because it had NOT been through the used car check in the service department. We agreed to purchase the car and would also have to bring the car back that weekend for the windshield to be replaced since it had multiple cracks and would not pass brake tag inspection. Prior to finishing signing the paperwork to purchase the car, Grant was out on the lot assisting another potential buyer and left us inside without thanking us or formally handing us off to another person. We did not see him again after agreeing to make the purchase. We waited inside for finance to finish the process with us. We left the car overnight for the service department to check the car and do anything that needed to be done. We did not hear back from Grant the next day so I called the dealership to see if the car was ready. Grant said the car was ready so my wife went to pick it up. When she arrived the car was not ready and she had to wait about 30 minutes. We dropped off the car at 8:30 am Saturday to get the windshield replaced. We waited all day and did not get an update or status on the car. At about 5 pm we called the dealership to see if the car was ready. They informed us the car was ready for pick up. I drove to the dealership and Grant gives me the keys, stating he did not know where the car was parked and walks me to the door to venture out into the parking lot alone to find the car and he stayed in the building. I walked the entire parking lot in the heat trying to find the car. I finally find the car and there is no brake tag. I walk back into the dealership and Grant is with a customer. As I am waiting to speak to Grant, I am approached by a sales guy. He asked me if he could help. I tell him I am waiting to ask Grant a question. Since Grant is busy I tell him I need a brake tag. They had the car all day and it is still not ready. He responds well I didn't know anything about that, but the brake tag is in the envelope. I explain that I need someone to put it on and it should have been done as I was told the car was ready. The sales guy, Brad Pitt, says well you don't have to be an IDIOT about it. I ask him what he said and he repeats it again. At this point, I am irritated about the customer service received and exchange words with Brad. He continues to make comments to me, stating he's not afraid of me and to do something. Grant then comes out and put the brake tag on and made no conversation, just put the sticker on and walked away. The car is dirty inside from the windshield being replaced. There is spray marks, tiny particles of glass and dust all over the dashboard. This review is on the customer service provided by sales and not the service department as I did not communicate directly with anyone in the service dept. More

by N-CORTEZ5 Verified Customer Verified Customer

Report | Print

The salesman and finance staff were friendly and explained all our options. We would recommend this dealership. explained all our options. We would recommend this dealership. More

by NolaRider Verified Customer Verified Customer

Report | Print

They were very helpful and helped me pick out the best car for me. They were professional and good at their job. car for me. They were professional and good at their job. More

Report | Print

It took a month for me to get my car back. While I understand it was a rare issue, I was given minimal updates, that I normally had to call for. The advisor was a nice gentleman, but I’d appre While I understand it was a rare issue, I was given minimal updates, that I normally had to call for. The advisor was a nice gentleman, but I’d appreciated more communication without me always having to be the one inquiring about. More

by Anthony.Marino05 Verified Customer Verified Customer

Report | Print

Great people and very easy to deal with. In and out in no time. I would recommend Bill Hood Chevrolet to anyone looking for a vehicle. You want find better service. In and out in no time. I would recommend Bill Hood Chevrolet to anyone looking for a vehicle. You want find better service. More

Report | Print

They was polite and answered all my questions . I would tell people to go to Hood Chevrolet to look for a ca I would tell people to go to Hood Chevrolet to look for a ca More

by patriciasharpc Verified Customer Verified Customer

Report | Print

The dealership is an excellent place to buy a vehicle. The service department is excellent. The service department is excellent. More

by DROPTINE0 Verified Customer Verified Customer

Report | Print

We had a wonderful experience with Bill Hood Chevrolet. Toby was so helpful and professional. Toby was so helpful and professional. More

by princess2me2 Verified Customer Verified Customer

Report | Print

I'm extremely satisfied with my repair. The staff was very courteous and professional. I highly recommend Bill Hood Chevrolet. The staff was very courteous and professional. I highly recommend Bill Hood Chevrolet. More

by WDC293 Verified Customer Verified Customer

Report | Print

A K Grant took car of me. He was really great. I understand this was his first sale at Hood. He did great. He was really great. I understand this was his first sale at Hood. He did great. More

by NASUS.HUFF Verified Customer Verified Customer

Report | Print