Brad Lenz

Out of state help is horrible. Only purchase vehicle in person. Little to no help after purchase. Only purchase vehicle in person. Little to no help after purchase. More

by damienrbruse Verified Customer Verified Customer

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Very disappointed in your service thinking about hiring a lawyer you covered up major flaws in the van I purchased. I had to have a body shop fix what you hid. You can respond to me phone number 715-415-7965 lawyer you covered up major flaws in the van I purchased. I had to have a body shop fix what you hid. You can respond to me phone number 715-415-7965 Dr. Thomas Donohue. Brad Lenz is the person I dealt with More

by thomasdonohue711 Verified Customer Verified Customer

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They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business. More

by packerssuck0 Verified Customer Verified Customer

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Excellent, excellent, honest, impeccable service. Would by from again and only deal directly with Brad! He’s a good guy, not a typical used car salesman. Brad operates on his word and integrity and Would by from again and only deal directly with Brad! He’s a good guy, not a typical used car salesman. Brad operates on his word and integrity and delivers on nothing less than his commitments. Definitely a man of his word with integrity beyond reproach. More

by Kenneth Buck Verified Customer Verified Customer

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I was disappointed in the sales process. I was told by Brad on the phone that two key fobs were included in the deal terms. However, after the deal was done and the truck delivered, he then I was told by Brad on the phone that two key fobs were included in the deal terms. However, after the deal was done and the truck delivered, he then tells me only one key fob was in the vehicle but if I buy their $1,499 5-in-1 deal, I can get a replacement key fob at no charge. Also didn't like that he would not let me use a carrier I've used numerous times to deliver the vehicle. Instead I paid almost double the rate quoted by my driver and ended up needing to take a day off work because the carrier selected by Lenz arrived ~8 hours after they had confirmed the delivery time. I've bought 4 vehicles via on-line in remote deals in the last two years and this was the worst experience by far. I won't buy from Lenz again. More

by C3DLADD Verified Customer Verified Customer

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Thought the process was going great being out of state buyers. Said they would work with us no matter what once we received the vehicle. Well, once the vehicle came- had a cracked windshield- nope, wasn’t buyers. Said they would work with us no matter what once we received the vehicle. Well, once the vehicle came- had a cracked windshield- nope, wasn’t willing to work with us then!! Blaming everyone else- and now crickets. More

by Abs Verified Customer Verified Customer

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Sarah Murray was awesome sale person to work. She made my very happy.me also She made my very happy.me also More

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Absolutely a nightmare! Worked with Brad directly. Different story for everything he said. Didn’t honor his own words. Delivered the truck with check engine on light. Called Worked with Brad directly. Different story for everything he said. Didn’t honor his own words. Delivered the truck with check engine on light. Called immediately. Been over a week since delivered and been in the shop ever since to fix major electrical issue. Local dodge dealership says that the tech who work on this truck didn’t know what he was doing and I’m reeling the headache! More

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Purchasing my vehicle here at Lenz Auto was so easy. Brad was very helpful and direct which helped make my transaction so smooth and quick. He helped me get approved even with my less than optimal credi Brad was very helpful and direct which helped make my transaction so smooth and quick. He helped me get approved even with my less than optimal credit history. Thanks so much. I will definitely be coming back for my next purchase. More

by leonordn Verified Customer Verified Customer

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Everything was completed in a timely manner vehicle is in great shape and the dealership process the sale quickly great shape and the dealership process the sale quickly More

by floydt007 Verified Customer Verified Customer

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