Brad Knudson | Page 9

On December 31st in the early afternoon, my Volkswagen CC showed a Engine problem code. I did not have an appointment and met with Brad Knudson to explain my service problem. He asked me to take a seat in showed a Engine problem code. I did not have an appointment and met with Brad Knudson to explain my service problem. He asked me to take a seat in the customer lounge, get a drink and he'd be back shortly with information on next steps. Linda Radue greeted me in the lounge and shared pleasantries. Brad arrived to share the need for a warranty repair that needed to be done on January 2nd. Linda quickly arranged for a loaner car and sent me home to my family. I returned on the 2nd only to be greeted by both Brad and Linda. While Brand was explaining the details of my repair, Linda made arrangements for my car to be brought up to the front door and warmed up. It was 2 below zero! This was a very positive experience and I continue to be very pleased with the team at Luther Burnsville Volkswagen! More

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My husband had broken the glove compartment door of our Jetta by accident. We choose to have it fixed where we bought the car. Burnsville Volkswagen ordered a replacement, and then schedualed us for an a Jetta by accident. We choose to have it fixed where we bought the car. Burnsville Volkswagen ordered a replacement, and then schedualed us for an appointment in less than one week. It was done is less than an hour, the car was otherwise inspected and the cost was reasonable. The people we deal with are always friendly and the place is clean. They are good hosts. More

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Great attention to detail and personalized attentive service. Best sales and service prices in the area for this vehicle make. Staff is uberfriendly and professional, If you're looking to buy a VW, ths service. Best sales and service prices in the area for this vehicle make. Staff is uberfriendly and professional, If you're looking to buy a VW, ths is the place to go! More

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I've been coming to this dealership since they were located in the tiny building off of 35W and Cliff Rd. They are awesome to work with! Always able to get your car in and looked to resolve the issue located in the tiny building off of 35W and Cliff Rd. They are awesome to work with! Always able to get your car in and looked to resolve the issue or just do an oil change. Love the fact that they wash your vehicle before it's returned. I would totally recommend this VW Dealership! More

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Today (15 July 2013) is the 5th time I've been to Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is no problem getting an appointment. When I arrive, I am promptly greeted by a knowledgeable person who outlines what needs to be done plus listens to any concern I might have. Then I go to the waiting area which is clean, bright and has current magazines, newspapers and snacks including cold bottled water. After a while, a service representative advises the work progress and when the work is complete, he/she explains what has been done and advises what to expect on the the next 10K mile service. When I get into the car again, I see that it has been vacuumed and washed. I am confident that the work has been done correctly. I have not had a single problem with the car. More

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Awesome service always enjoy having Burnsville volkswagen work on my car. Everyone that works there goes out of their way to make sure your satisfied. work on my car. Everyone that works there goes out of their way to make sure your satisfied. More

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There was a small problem, part came in. We live a distance from dealership and when we could make it up they made sure we had a loaner to use even though they were all out. Great job! distance from dealership and when we could make it up they made sure we had a loaner to use even though they were all out. Great job! More

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Brad was very helpful and honest. I waited for my service to be done, around 2 hours. Having a work station and wireless made it great. They do good work. Having the express lane for o il changes service to be done, around 2 hours. Having a work station and wireless made it great. They do good work. Having the express lane for o il changes is also helpful. More

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I just had my 60k service performed, and in the almost two years since I purchased my Jetta TDI wagon, I have received only the highest professional treatment from Burnsville VW, from the very first intro two years since I purchased my Jetta TDI wagon, I have received only the highest professional treatment from Burnsville VW, from the very first introduction to Linda through six service visits with Brad Knudson and the service coordinators and technicians (who, although I don't know all their names, are certainly the wingnuts that help to deliver what everyone else has promised...). I have to admit that, two years ago when I was looking to purchase another car, VW wasn't originally on my list of manufacturers to consider, favoring instead an American make. Trouble is, I could find no domestic wagons of this size to accomodate my specific vehicle requirements of moderate cargo handling combined with higher fuel mileage. After my wife cajoled me to "just try one!", I was pleasantly surprised by how the car drove. Linda's help in answering many specifics about VW and diesels (and diesel use during Minnesota winters) eased my reservations, and both the quality of the car and the professional service work performed since my purchase have only reinforced to me (and my cajoling wife...) that we made the right decision in buying this particular car. Plus, now my wife will get to drive the Jetta once the time arrives to get another car, and she's looking forward to it already. Thanks to all for doing what you all do very well. More

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Linda Radue has served me multimple times and she does a great job! She makes sure things are easy clean, quick and taken care of. It is hastle free and always a pleasure dealing with her. The service gu great job! She makes sure things are easy clean, quick and taken care of. It is hastle free and always a pleasure dealing with her. The service guys have been awesome too! Brad Knudson is Mr. Customer service - he goes above and beyond to take good care of me! He rocks! Last visit I tried to get aloaner and mydrivers licens was expired, he got me a ride to th DMV - got me picked back up and I had my issue resolved in less tha 35 minutes. By then the work on my car was done and I did not need the loaner! Saved me time and money and saved the dealership time and money. made me a happy camper! You guys get it! I love working with you all! thank you Chris Shimek More

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