Brad Knudson | Page 8

Staff was very pleasant and polite. Understood customers are not happy about repairs, yet they helped explain what work was needed, why and what the cost would be. Never felt like I was being sold or railr are not happy about repairs, yet they helped explain what work was needed, why and what the cost would be. Never felt like I was being sold or railroaded. Although my pocketbook hates to pay for repairs, I have no hesitation going to Burnsville VW for my Audi repairs. More

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The right rear tire on my car blew out and I needed to have it repaired. I contacted the dealership and Brad scheduled an appointment for the day after the blow out. During the inspection of the car at have it repaired. I contacted the dealership and Brad scheduled an appointment for the day after the blow out. During the inspection of the car at the beginning of the service appointment, Glenn pointed out that the tire tread on the remaining tires was at or near the level that indicated the tires needed to be replaced. I decided to go ahead with the replacement for safety reasons and am very pleased with the tires and price that was recommended. I have been very pleased with the service I get at Luther Burnsville Volkswagen ever since I bought the car from that dealership. More

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Friendly and responsive sales staff. Excellent knowledge of the vehicles both current and past models. A very clean and spacious facility with both new and pre-owned vehicles on the showroom floor. of the vehicles both current and past models. A very clean and spacious facility with both new and pre-owned vehicles on the showroom floor. More

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Great customer service. Attentive team members. Friendly welcoming atmosphere. I have scheduled my service online. They have confirmed my appointment via phone, and were ready for me when I arrived. They h welcoming atmosphere. I have scheduled my service online. They have confirmed my appointment via phone, and were ready for me when I arrived. They have diagnosed the problem, explained the situation, provided a solution and explained the cost. I felt well informed and empowered to make the right decisions. I love this place and highly recommend it to all who cares about their Volkswagen. Keep up the good work... More

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From the moment you walk into Burnsville Volkswagon your met with the most friendly, intelligent, laid back group I have ever experienced in a dealership. I just returned today for my 1 year complimentary met with the most friendly, intelligent, laid back group I have ever experienced in a dealership. I just returned today for my 1 year complimentary service appointment and my experience was again, fantastic. They are so knowledgeable, and for a person like me that doesn't know the first thing about cars, they explain things in a way that make it simple. The relationship here doesn't end once you drive off the lot. Burnsville Volkswagon is a rare find! More

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On December 31st in the early afternoon, my Volkswagen CC showed a Engine problem code. I did not have an appointment and met with Brad Knudson to explain my service problem. He asked me to take a seat in showed a Engine problem code. I did not have an appointment and met with Brad Knudson to explain my service problem. He asked me to take a seat in the customer lounge, get a drink and he'd be back shortly with information on next steps. Linda Radue greeted me in the lounge and shared pleasantries. Brad arrived to share the need for a warranty repair that needed to be done on January 2nd. Linda quickly arranged for a loaner car and sent me home to my family. I returned on the 2nd only to be greeted by both Brad and Linda. While Brand was explaining the details of my repair, Linda made arrangements for my car to be brought up to the front door and warmed up. It was 2 below zero! This was a very positive experience and I continue to be very pleased with the team at Luther Burnsville Volkswagen! More

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My husband had broken the glove compartment door of our Jetta by accident. We choose to have it fixed where we bought the car. Burnsville Volkswagen ordered a replacement, and then schedualed us for an a Jetta by accident. We choose to have it fixed where we bought the car. Burnsville Volkswagen ordered a replacement, and then schedualed us for an appointment in less than one week. It was done is less than an hour, the car was otherwise inspected and the cost was reasonable. The people we deal with are always friendly and the place is clean. They are good hosts. More

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Great attention to detail and personalized attentive service. Best sales and service prices in the area for this vehicle make. Staff is uberfriendly and professional, If you're looking to buy a VW, ths service. Best sales and service prices in the area for this vehicle make. Staff is uberfriendly and professional, If you're looking to buy a VW, ths is the place to go! More

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I've been coming to this dealership since they were located in the tiny building off of 35W and Cliff Rd. They are awesome to work with! Always able to get your car in and looked to resolve the issue located in the tiny building off of 35W and Cliff Rd. They are awesome to work with! Always able to get your car in and looked to resolve the issue or just do an oil change. Love the fact that they wash your vehicle before it's returned. I would totally recommend this VW Dealership! More

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Today (15 July 2013) is the 5th time I've been to Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is no problem getting an appointment. When I arrive, I am promptly greeted by a knowledgeable person who outlines what needs to be done plus listens to any concern I might have. Then I go to the waiting area which is clean, bright and has current magazines, newspapers and snacks including cold bottled water. After a while, a service representative advises the work progress and when the work is complete, he/she explains what has been done and advises what to expect on the the next 10K mile service. When I get into the car again, I see that it has been vacuumed and washed. I am confident that the work has been done correctly. I have not had a single problem with the car. More

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