Brad Kirker

My GMC Terrain suddenly started sputtering and losing power, so my husband scheduled an appointment for the next morning. When I arrived, Brad was friendly and quickly built rapport. I told him I had an power, so my husband scheduled an appointment for the next morning. When I arrived, Brad was friendly and quickly built rapport. I told him I had an extended warranty and provided the information needed to file a claim. Later, Brad called to say the repair was covered but I would still owe $880. I was shocked because I’ve used this warranty before and have only paid the diagnostic fee for covered repairs. He explained that the warranty “only covers a small portion of our cost.” He also recommended my fuel system be flushed (inc in $880) and said I’d soon need a valve cover gasket. He claimed my warranty would cover “most” of that repair too, but I’d still owe another $380 plus tax. Something didn’t seem right. After researching, I found the entire valve cover gasket job typically costs around $600–700. If my warranty was paying “most” of it, why was my share still $380? I called Brad back and asked. He said the warranty only pays $180/hour, while their labor rate is $199/hour, and they wouldn’t accept less from the warranty company. When I told him I wanted to cancel the repair, his response suddenly changed. He said he’d “crunch some numbers.” Shortly afterward, he texted: “Hello Kendra. I crunched some numbers and can get you out the door for $102. Insurance is paying almost $800.” That completely destroyed my trust. If he could reduce my cost from $380 to $102 simply by “crunching the numbers,” why wasn’t that offered from the beginning? The explanation about the labor rate never added up, especially since the repair is less than a five hour job. To make matters worse, I called an independent ASE certified mechanic for another estimate. Their total price for the exact same repair was $556.32 out the door.. hundreds less than the combined $902 Brad claimed the repair would cost with the warranty. I can’t speak to anyone else’s experience, but based on mine, the pricing felt inconsistent, the explanations didn’t add up, and my confidence in this shop disappeared. I left feeling like I had to question every recommendation, and that’s not how customers should feel. More

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They stood behind the truck they sold me. Very good job. Brad is an asset to your business. Thank you. Very good job. Brad is an asset to your business. Thank you. More

by rosswoodward352 Verified Customer Verified Customer

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Great value for the service and they keep you informed of the progress of the service being done. the progress of the service being done. More

by FLABARNEY Verified Customer Verified Customer

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Joshua with the service department is great. He is always efficient and pleasant to work with. He is always efficient and pleasant to work with. More

by lfields3 Verified Customer Verified Customer

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Brad is a great asset to Davis Gainesville Chevrolet GMC. Customer oriented and very professional. Customer oriented and very professional. More

by BONITA_LIGHTSEY Verified Customer Verified Customer

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I had an intermittent problem, nothing serious. The service advisor took all the info and asked pertinent questions to pinpoint the problem as much as they could. On the way over to the dealership, The service advisor took all the info and asked pertinent questions to pinpoint the problem as much as they could. On the way over to the dealership, it didn't act up once. The tech took the time and checked everything and hooked computers to it. They asked if they could drive the truck and see if they could find the problem, absolutely. It never acted up once. I thought they did absolutely everything they could have to get it to act up and I am very pleased. More

by papasjp Verified Customer Verified Customer

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Brad was great in responding and answering my questions and setting up my service appointment. and setting up my service appointment. More

by pghaines Verified Customer Verified Customer

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Excellent, took me in quickly and able to correct my issue, will be returning for future service issue, will be returning for future service More

by gamerdude8374 Verified Customer Verified Customer

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This was my first time using this GMC service center since Davis took over. Under previous ownership I had issues. So far it has been a positive experience. since Davis took over. Under previous ownership I had issues. So far it has been a positive experience. More

by MOTTDC Verified Customer Verified Customer

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Better than anticipated, however, no top off of fluids with an oil change which was different. with an oil change which was different. More

by DARRYONSR Verified Customer Verified Customer

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