Boe Muckley

Service department: Very poor communication in terms of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, wheth of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, whether the vehicle is ready to pick up... pretty much every step of the way. I was told on one occasion that the problem would take a max of 3-4 hours to fix and that they would fit me in whenever I brought it back. Brought the vehicle in on Thursday, was told I could pick it up Friday or Saturday, had to call and text multiple times to find out that they hadn't even started it yet on Saturday at 4 PM... Finally got it back on Tuesday. Five days to do a few hours of work. More

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Service department is horrible. I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “a I don’t believe they even really do a diagnostic I think they find the most expensive thing wrong that they know is not covered under warranty and “advised you what is wrong” no video pictures or nothing just suppose to trust them. Was told we always do videos I said I didn’t get one then it was oh we’re having problems uploading them yeah right there liars and I won’t trust my vehicle with them at all worth the drive to other service departments. More

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Boe went out of his way to listen to my concerns and provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. provide me with the best service possible. He answered all of my questions and followed up with me to make sure I had everything I needed. More

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