Bobby Watts
Bobby Watts at Volkswagen of Ocala
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Bobby Watts

General Manager

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Bobby Watts

October 21, 2024

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Everything was excellent! From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited More

by Ivana
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez, Anthony Colon

Oct 22, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Our team is dedicated to understanding our customers’ needs, and it’s great to know we hit the mark for you. We truly appreciate your recommendation and look forward to helping you again in the future!

August 27, 2024

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Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

July 03, 2024

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Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char More

by Jimmcdonald538
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Danny Schlenker, Caleb Garcia

Jul 08, 2024

Volkswagen of Ocala responded

We're extremely sorry to hear about your recent experience and appreciate you bringing this to our attention. Regarding the refund for 3% credit card fee, we would be happy to process this for you. However, our credit card system requires refunds to be issued in person at the dealership with the card present. Regarding the fault lights on your vehicle, we understand your frustration. During your visit, additional services were recommended to address these issues, but we respect your decision to decline them. We apologize if there was any miscommunication or inconvenience caused during your interactions with our service manager. Please contact us directly at 352-571-1030 or email bwatts@gettel.com so we can arrange a convenient time for you to visit the dealership for your refund and address any remaining concerns you may have. Your satisfaction is important to us, and we value your feedback as we strive to improve our customer service.

June 22, 2024

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Shawn was awesome and patient, as I was tentative of buying a new car. Everyone there was helpful and friendly. They worked out a plan that I was comfortable with and I appreciate the stress free experi More

by lesliestone7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Hudson, Shawn Girton , T. Richmond

Jun 24, 2024

Volkswagen of Ocala responded

Thank you for your kind review! We're delighted to hear that Shawn and our team made your car-buying experience stress-free. We strive to provide excellent service and are glad we could find a plan that worked for you. Enjoy your new car!

June 05, 2024

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Dealership was extremely clean and well maintained. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. More

by Mark
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2024

Volkswagen of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your visit!

May 12, 2024

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Employee Rating

This was the fifth car I bought from this dealership. The reason I keep coming back is because of the way their entire staff treats me. This time was no different. My sales associate Paul and his manager More

by stephendiamond
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Christopher Hudson, Ricky Vallejos , Dominick Ferrara, Paul Christensen

May 17, 2024

Volkswagen of Ocala responded

Congratulations on your new Volkswagen! Thank you for your loyalty and for sharing your wonderful experience! We're thrilled to hear that Paul, Chris, and Joe made your fifth purchase with us just as satisfying as the previous ones. We're proud that our staff treats you like family and looks forward to serving you again. Terrific customers like you make our dealership special!

April 28, 2024

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It was an amazing experience from top to bottom. Shawn took excellent care of me and provided one of the best sales experiences I've ever had! More

by Sheik.bakhsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Girton , Dominick Ferrara

May 08, 2024

Volkswagen of Ocala responded

Congrats on your new Volkswagen! We are so glad you enjoyed your experience with Shawn and our team. Thank you so much for the 5 star review!

April 18, 2024

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Carlos was exceptional. Very nice, very helpful very patient very understanding. I highly recommend him More

by tewksbury68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez

Apr 22, 2024

Volkswagen of Ocala responded

Congratulations on your new vehicle! We are so glad you found what you were looking for and enjoyed working with Carlos. Thank you so much for the 5 stars!

April 17, 2024

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Everything was super seamless and was worked through quickly, Shawn was very attentive and a pleasure to work with- will definitely come back in the future. More

by Erica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2024

Volkswagen of Ocala responded

Congratulations on your new Volkswagen! It was such a pleasure helping you upgrade, thank you for the 5 star review. We look forward to your next visit!

October 30, 2023

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Employee Rating

Great salesman,offered to do more for us then any other salesman we ever had. Also Danny in service writer is great.The dealership is always clean and everyone is friendly.Great service department also. Th More

by pstines1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Michele Biros, Shawn Girton , Frank Bradley

Oct 31, 2023

Volkswagen of Ocala responded

Thank you so much for you loyalty to our business, we are so glad you enjoy working with our team. Please feel free to contact us with any automotive needs!

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