Bobby Eskey | Page 55

Questionable mechanic Told the tires were dry rotted. To hese tires have not see the light of day for a long time. Rechecked them . Aged yes rotted no. Have to question go Told the tires were dry rotted. To hese tires have not see the light of day for a long time. Rechecked them . Aged yes rotted no. Have to question going there because of him, miss Paul . 30 miles to go get a oil change and get this report do not want this man near my car. More

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Very good experience We had a sensor replaced and back brake work done. All was done in expected time and job completed. A positive experience with service rep. We had a sensor replaced and back brake work done. All was done in expected time and job completed. A positive experience with service rep. More

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Quick but perfect oil change and service I went and got my oil caned and it was free because I bought my car there ... they were super friendly and quick ! The waiting area is super nice and I went and got my oil caned and it was free because I bought my car there ... they were super friendly and quick ! The waiting area is super nice and they even have a little cafe if you’d hungry :) More

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service They had me in and out quickly. I always get my car serviced where I purchase the car and the environment there makes you feel like home. They had me in and out quickly. I always get my car serviced where I purchase the car and the environment there makes you feel like home. More

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Repeat customer I like using mechanics that specialize in my specific auto. Some people will say an engine is an engine but when you work constantly on a certain type I like using mechanics that specialize in my specific auto. Some people will say an engine is an engine but when you work constantly on a certain type repetition means familiarity. Parts that are not generic but specific to my auto are also a plus. More

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Very Positive Experience My 12V was not charging my phone. I assumed a blown fuse. I tried to get an appointment at the dealership where I usually go in Glastonbury, and they My 12V was not charging my phone. I assumed a blown fuse. I tried to get an appointment at the dealership where I usually go in Glastonbury, and they wanted me to wait for three weeks to get this fixed! which I can not do because I am going to be moving my mom next week - she is out of state and I need my phone charged! so I contacted Columbia Ford which is the same distance away but in the other direction. I was treated with courtesy, and given a prompt appointment. My estimate was under the actual charge, and the problem was diagnosed and resolved in under an hour. Friendly staff. Nice little luncheonette to grab a coffee and more if you so desire. More

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Car Service Recently I had a car oil change. I feel very welcome there. The service job was done smoothly. Overall, great experience. Thanks to the service team. Recently I had a car oil change. I feel very welcome there. The service job was done smoothly. Overall, great experience. Thanks to the service team. More

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Quick and excellent customer service. The Service Department is always excellent , no long waits .Rachel,Joe and Bob are always pleasant to see and talk to. Informative on what will be don The Service Department is always excellent , no long waits .Rachel,Joe and Bob are always pleasant to see and talk to. Informative on what will be done, and problems you might have with your vehicle that can be fix. More

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Very friendly and courteous. Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen c Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen came over and asked me if I needed any help. He hadn't even Punched in for work yet. He listened to exactly what I was looking for. I was impressed with both the service dept and the sales. More

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Very pleasant employees I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to r I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to reward their loyalty and encourage them to make their next purchase there, as well. I wasn't offered any sort of reduction, or increase benefit, and when I mentioned my disappointment, I was asked if I had asked for any. If my continued patronage is valued, I shouldn't have to ask, it should be offered. For me, the monthly payments, and not the total price tag, were my main concern, and I made it clear that I was looking to keep the payments around $150. When the financing came in at the top of the forecast range, no effort was made to lower it, until I expressed my dissatisfaction. Ultimately, the amount offered for my trade was increased, and the price lowered, for a combined $500, which was appreciated, but I would have felt more valued as a customer if I hadn't had to haggle for it. I don't pick up the car until Tuesday, so I can't yet express an opinion on the car, but I am optimistic, and believe that I will come to Gates for my next car, as much for the employees, as anything else. I also think a more realistic estimate of times, when getting a customer to come in to fill out paperwork, would be an improvement. Much like when I closed on my Wife's Kia, I was asked to come in for about 1/2 an hour, to complete paperwork, and it ended up taking about 1-1/2 hours. I expected it, this time, but I still found it annoying. Like everyone, my time is valuable, and I would feel that the dealership felt the same if they gave me an honest expectation of how long it will take to get things done. These are meant to be suggestions to improve the next customer's experience, more than a complaint. Ultimately, I ended up buying a car for more than I wanted to spend, with features I didn't want, and I hope that I get as much out of it as I did my last car. If I do, I will be back for my next car, I am sure. More

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