Bob Waltzek

Today, I drove through heavy rain and fog to get to my appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing). He started asking me questions and stated there was not enough time for all of them - I was annoyed, but I said to drop the interior detailing. He still said there was not enough time as they close at 3pm. This made me upset. I started asking why I was scheduled for an appointment if there was not enough time for the services I asked...his response was that there were lots of new people coming in and out and they were using an AI system for scheduling or the person correctly scheduled my appointment as each diagnosis takes about an hour...which was very weird after he told me that detailing alone takes a half-day. Basically any reason other than someone made a mistake (I made my appointment by speaking with person.) I was very frustrated as I drove through very poor conditions only to be told nothing could be done. In fact, when discussing my service concerns, he kept saying what he thought the cause was...(e.g. A/C issue was due to a leak or cooling system needed to be recharged.) In all of my prior visits, I was always told by the service consultant they could not say what the problem was until Service Tech examined the car. I have always appreciated Lisle Volvo and have my car service there when there are several Volvo dealerships closer to me. I could have accepted if I was told someone made a mistake and apology for driving through poor conditions. Instead, my takeaway is this can happen again. Who is to know with all these new people and this AI system. If Volvo Lisle Management reads this...let your employees know how they treat customers matter. More

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From booking to completion, the service experience is seamless. The service staff is very efficient, knowledgeable and courteous. seamless. The service staff is very efficient, knowledgeable and courteous. More

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Made an appointment with this dealer & was taken on time. Bob Walzek kept me informed on what work was needed and what cost would be. He made sure I received the discounts that were available. Their showroo Bob Walzek kept me informed on what work was needed and what cost would be. He made sure I received the discounts that were available. Their showroom waiting are had a place to do work, had snacks and drinks available. Great place for service More

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Clean and open space for waiting and work was done fairly quickly. Glad to come by for routine maintenance. quickly. Glad to come by for routine maintenance. More

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Everyone from sales to service is always great! ! It’s always amazing to go to Volvo of Lise!!! ! It’s always amazing to go to Volvo of Lise!!! More

by BABYDOLL3081 Verified Customer Verified Customer

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