Bob Makowka | Page 14

We are customers for over 28 years, always treated fairly and with great attitude. They take their time to explain reasons/features. Super friendly and not pushy. Service is above excellent. Pricing seem and with great attitude. They take their time to explain reasons/features. Super friendly and not pushy. Service is above excellent. Pricing seems to be average or a bit better but I would not have the same trust with another dealer, we know the people here for many years and rely on them to advise and help when we ask. More

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Highly recommend. My first Volvo. Bob was very knowledgeable which I would expect. However, after purchase he took the time to spend with me going through the car setting things up and showing me knowledgeable which I would expect. However, after purchase he took the time to spend with me going through the car setting things up and showing me how to use all of the features. Also, when it came to negotiating the price he was straight with me and cut out all the bs back and forth. I did a test drive and I when I walked out of the dealership the first night, I knew exactly what I would pay versus comparing against a range of guesses from some of the other dealers for other cars I was considering. Also, I failed to catch the name of the Finance Manager, but he was very helpful. I had some questions about transferring my plates and to make a long story short, we concluded our call with him saying, "We try to make things easy on you." And that's exactly what they did. More

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The helpfulness, knowledge and thoroughness of the salesman and others at the dealership made the purchase of another Volvo a breeze. All questions answered and a complete review of the car's feature salesman and others at the dealership made the purchase of another Volvo a breeze. All questions answered and a complete review of the car's features upon delivery made the buying and delivery process a snap. I highly recommend Volvo of Lisle and Bob Makowka in particular. He knows his stuff, is experienced and is a low key, straight shooter. The entire purchase was smooth and easy. More

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This was the best new car buying experience I have ever experienced. The staff was courteous; not only the sales person helping me, but the entire staff. The Business Manager was busy so the Manager of t experienced. The staff was courteous; not only the sales person helping me, but the entire staff. The Business Manager was busy so the Manager of the dealership handled the loan paper work so we could finish up at the dealership so we could get on the road in our new car. More

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I purchased my second vehile from them in five years. Their sales staff is very friendly and their service department is the best in the area. There normal service fees for maitenance work, I e. are very Their sales staff is very friendly and their service department is the best in the area. There normal service fees for maitenance work, I e. are very reasonable and just as quick as the fast lube stores. Keith Q More

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We visited Volvo of Lisle to purchase a new Volvo XC60. Bob Makowka was very helpful in choosing the car options and explaining the ordering process. When our car arrived he helped us to get the best finan Bob Makowka was very helpful in choosing the car options and explaining the ordering process. When our car arrived he helped us to get the best financing option and was great at explaining the car features. The whole process at the Volvo of Lisle was very smooth. Overall a very positive experience. More

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I have worked with Bob for the last six years for the leases of our family vehicles. I've always found him to be very knowledgeable about the product and willing to take the time to explain everything a leases of our family vehicles. I've always found him to be very knowledgeable about the product and willing to take the time to explain everything about the new car. He's always gone out of his way to accomodate our schedules. The service department has also been very accomodating in the scheduling of appointments and the quality of service that they provide. I would highly recommend this dealership when considering the purchase/lease of a new vehicle and for the service that they provide both in the sales and service areas. More

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Went in a few months before I bought my Volvo T6 AWD and they had a decent selection. I held off and when I went back in Bob told me they had no more on the lot. Instead of blowing me off, he advised me o they had a decent selection. I held off and when I went back in Bob told me they had no more on the lot. Instead of blowing me off, he advised me of different ways to handle the situation...order online, wait till they get some in, or go overseas (their special promotion). I decided to give my email address to him and he notified me immediatly when they got one car in. I probably overpaid, but it's supply vs. demand. I loved the car and needed one asap. I felt overwhelmed with the car and a few days later, I met with Bob and he went over everything with me again. I felt very comfortable and love my car. I would definitely recommend this dealership to anyone. More

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Left the dealership feeling as though we had not gotten a good deal. The trade in value was extremely low but due to time constraints we were not able to shop our trade in. We felt as though they took adva good deal. The trade in value was extremely low but due to time constraints we were not able to shop our trade in. We felt as though they took advantage of the circumstance. If you are using a trade in as part of your transaction, they will not give you a fair price. Then used high pressure to complete the transaction. Beware. Also, do not let them know where you live. They will try to mark up based on your address. Bob was a nice guy but we could tell that he could not do anything regarding the price. His job was to describe the car. In that role he did fine. They did not follow up on promises to do additional work on car purchased. Did not follow through on request to have service record forwarded. When I dropped off paperwork two days after the transaction, they "forgot" I was waiting in the showroom. I had to go find the finance manager who I was waiting for and the the response I received was "oh, I got to talking to one of my bankers and forgot you were there." When in fact I could see that he had just been talking to a co-worker the entire time. The simple fact that they have not followed up or tried to contact us underscores the fact that they did not want us as repeat customers. More

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I would recommend this dealership. Both salesmen were extremely knowledgeable about the XC60 which we purchased and a pleasure to do business with. The manager, Ken was not your typical "car sales manag extremely knowledgeable about the XC60 which we purchased and a pleasure to do business with. The manager, Ken was not your typical "car sales manager" and sealed the deal. I really like my new XC60! More

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