Bob Kennedy

I brought the vehicle in for a transmission problem. Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to the service department and spoke to the manager. It was a very casual response. It happens all the time! Well it's never happened to me, EVER. I asked about the transmission and Brian didn't have an answer. The vehicle was ready 5 weeks later. I waited an extra day for it to go through a quality control review which could not have been done. I drove the vehicle for 1/2 mile and had the same transmission problem that I had originally brought it in for . There is no way that the vehicle was test driven after the engine replacement. I returned it and test drove it with a mechanic. He said he would do a software update. That seemed to resolve the problem. I drove home and parked the car. Two hours later I drove to the store and had the same transmission problem occurred. Brian told to bring the car back. When I brought it back, I told Brian to have them look at the backup camera because it was not working. I also told Brian that I needed the vehicle for a trip the following Wednesday. The car was not ready and I had to rent a car for the trip. On Tuesday I received a call that the transmission was fixed, I asked about the backup camera. Brian had to get back to me. He called back and said that it was probably the camera that needed to be replaced for a cost of $760 but they could not guarantee that that was the problem. Thankfully it was a faulty camera. Bayside has a problem doing more than one thing at a time. They could have fixed the transmission while we waited for a new engine to be delivered. They could have replaced the camera while I waited for the transmission to be fixed. They have a poor quality control program and no concern for people's time or inconvenience. They had my Grand Cherokee for 6 weeks in total and treated me like it was an overnight repair. I was also told that it was an additional 3% change to pay for the camera repair if I use a credit card. I said that I should have been told this, the check out person's response was that she was telling me now. A lot of good that did. Oh, and lastly, my second receipt for the transmission and camera had another person's name on it. Brian could not determine why this happened or how to fix this. Never again will I use Bayside's service department. And, because of the extremely poor service, I would never recommend the sales department either. I gave all four in the management department 1 star for not recognizing and addressing the poor systemic quality of this service department. More

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The worst! Still waiting for a fix that was told to me back in August 2024 it was repaired. Only to experience the same problem in the beginning of October 2024 Still waiting for a fix that was told to me back in August 2024 it was repaired. Only to experience the same problem in the beginning of October 2024. Its November 19th and still no word. More

by tappap05 Verified Customer Verified Customer

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Great customer service good attitude attention comfortable waiting area excellent waiting time overall a good service . comfortable waiting area excellent waiting time overall a good service . More

by EDIDUQUE Verified Customer Verified Customer

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service was great i been taking my car there ever since i bought my car there no complaints very satisfy bought my car there no complaints very satisfy More

by joey699 Verified Customer Verified Customer

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Excellent customer service. My issue was taken care of immediately . Very pleasant and very helpful My issue was taken care of immediately . Very pleasant and very helpful More

by auntiem325 Verified Customer Verified Customer

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Had appointment, and was in,out in a flash,was a good trip.no problems trip.no problems More

by johnport006 Verified Customer Verified Customer

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The sales Rossenthal and Lance are professionalism and friendly demeanor and the services Bob and Brian were patiently answer my questions and took the time to understand my specific needs. keep up the h friendly demeanor and the services Bob and Brian were patiently answer my questions and took the time to understand my specific needs. keep up the hard work. More

by TRANSPC Verified Customer Verified Customer

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Received courteous, fast and great service here. Very professionally run operation. Would definately recommend to friends and family. Great experience Very professionally run operation. Would definately recommend to friends and family. Great experience More

by tkeenan450 Verified Customer Verified Customer

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Clean and service was fast and quick and staff was very friendly and helpful, thanks friendly and helpful, thanks More

by impgift Verified Customer Verified Customer

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The best dealership I have ever been to, always attentive to the customers all staff are helpful to the customers all staff are helpful More

by tsalley3 Verified Customer Verified Customer

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