Bob Havey | Page 4

Great experience to start off my Lexus relationship Bob was very courteous and knowledgeable about the vehicle that I purchased - something that I've found to be lacking with other dealers I've encounte Bob was very courteous and knowledgeable about the vehicle that I purchased - something that I've found to be lacking with other dealers I've encountered while searching for my next purchase. He was very thoughtful, energetic, and efficient. JB Did a good job explaining my new vehicle. Eric made the financing experience very organized, quick and painless. Overall, this was a great experience and I look forward to more encounters as a member of the Lexus Community. More

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exceeding expectations Bob went beyond my expectations when I turned in my Mercedes 3 months before the new cars were released. He provided me with a suitable replacement un Bob went beyond my expectations when I turned in my Mercedes 3 months before the new cars were released. He provided me with a suitable replacement until my custom order arrived. I feel that he really cares about his customers. I would highly recommend him to anyone that is interested in custom care. He is very knowledgeable about the Lexus. I would definitely become a repeat customer. Bryan is definitely my go to man. He satisfies my desires in an automobile. I am very pleased with his advise. More

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Buyer beware Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up t Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up to VP level. Most recent was Bob Havey misquoting the price of an option by over $2000. Suspect it was so I would not want that option since they didn't have any cars with it in stock. Also had salesman and sales manager insist I needed a major repair at 100,000 miles on a possible trade-in. In fact, the part they said I needed to replace did not even exist on the year/model I had. Suspect this was ploy to justify their low ball trade in price. More

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After a short amount of time had passed, I was eager to test drive the new Lexus CT200h Premium. After being told that they had none in stock - I suddenly recieved and email that said there were 3 nearby. test drive the new Lexus CT200h Premium. After being told that they had none in stock - I suddenly recieved and email that said there were 3 nearby. I immediately jumped on making sure I got on the one of the sales guy's calendars. Thankfully, Mr. Havey took care of us, despite feeling discouraged at times. Seeing the car, driving it, and Mr. Havey's overall help with everything, I am glad I chose Germain Lexus of Easton! My partner and I are happy now that we walked in when we did and we did business there, rather than at another location. From taking care of us when we first walked in, to staying late to deliver the car when the deal was finally complete, Mr. Havey was there. The following day, on the drive to my parents – I thought about the process of buying a new car and happily satisfied, I am glad that I met Mr. Havey. I love the my new car, my new Hybrid – I love that it is comfortable and most of all, I am glad I get to step things up, saving the planet from harmful emissions and on gas! I emailed Mr. Havey Monday morning, we'd bought the car Friday night, thanking him for all he'd done. I also said, "No one ever wants to sit around waiting for their customers in a store to finish shopping, so we both appreciated you staying over and delivering our new CT!" I also said, "thanks for all you’ve done and all the service I hope you’ll provide in years to come." If it hadn't been for Germain Lexus of Easton and having those cars there, I wouldn't have made a purchase...and I wouldn't have met Mr. Havey! Thank you! More

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WOW! Bob Havey - what can I say but THANK YOU! Your approach to car sales is very refreshing! I compliment your "layed back" style and product knowledge that found me a QUALITY used car that will fit a approach to car sales is very refreshing! I compliment your "layed back" style and product knowledge that found me a QUALITY used car that will fit all of my family's need. You know the financial struggles we are going threw and yet you treated us like we were buying a $100,000 car from you. You truly treated us like family. When there was a small stereo issue - you went out of your way to make sure my speaker was replaced. Even though- you sure didn't have to- to the point of allowing me to drive your personal car, not once but TWICE when my car was having the speaker installed! Top notch service, great dealership and the right sales person who made us feel like family! That is why I have already referred someone to you and there are many more to come! Your friend and client for life- and we will be back soon to make the big purchase! THANK YOU BOB!! More

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My sales rep, Bob Havey was very helpful to me and my wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after pu wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after purchase help on a battery and tire problem. He would (will) be the first person I contact if in need of after car. In short Mr.Havey is a valuable asset for your company. More

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I bought my New Lexus here from Bob Havey and had such a great experience with the outstanding service and personal relationships they build, that I came back to buy a used car to drive to work. I have boug great experience with the outstanding service and personal relationships they build, that I came back to buy a used car to drive to work. I have bought 6 new cars in the past 10 years and this is the only time I have returned to a dealership. Bob went out of his way to make me feel comfortable and didnt presure me. They make you feel important everytime you deal with them. If your going to buy a luxury car I highly recommend a Lexus and purchasing it from Bob at Germain Lexus of Easton. More

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ever since i have had the car bob havey has been v helpful in all of my needs,when ever i go back to the shop i am always greeted with a smile every one is always kertieus and polite,i now go in for j helpful in all of my needs,when ever i go back to the shop i am always greeted with a smile every one is always kertieus and polite,i now go in for just a chat and to see if there are any newer cars that i might be interested in More

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All dealings with Lexus have been a postive and rewarding experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own pers experience. Always treated professionally and with a friendly touch. They go far beyond what most do to make sure you are serviced to your own personal satisfaction. Regarless fs you are purchasing a car or coming in for service, the environment is warm and inviting. Makes you want to do business with them. More

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