Bob Graziano

These guys are at the top of their game. Exceptional service end to end. Bob sets the tone for the dealership and Pedero Mata in sales and Scott Adduci and doug Kamp in finance demonstrate Exceptional service end to end. Bob sets the tone for the dealership and Pedero Mata in sales and Scott Adduci and doug Kamp in finance demonstrate the ethos. Great experience. I highly recommend the team at Knauz More

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I have leased several cars from different dealerships over many years. I highly recommend Knauz and their BMW sales staff. Spencer Parker was fantastic finding the BMW that had all the features I wanted over many years. I highly recommend Knauz and their BMW sales staff. Spencer Parker was fantastic finding the BMW that had all the features I wanted and was within my budget. I highly recommend Spencer if you're looking for a five star salesman! Thank you to Bob Graziano for the many years he has worked with me to lease a BMW. Scott Adduci was easy to work with and efficient in explaining the paper work. Thanks also to Alex Tellez for walking me through the features on the car. All were professional and excellent. No pressure from anyone! More

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Sam Picchietti at Knauz worked with us to purchase a 2022 BMW X3. Sam was very helpful on the phone when I first contacted the dealer, so we made an appointment to see Sam. When we went to the dealership, BMW X3. Sam was very helpful on the phone when I first contacted the dealer, so we made an appointment to see Sam. When we went to the dealership, Sam had a vehicle to test drive ready to go and gave us a thorough tour of all the car. Sam knows a lot about the BMWs and can show you all the features and answer all your questions. When we found a car we liked, Sam evaluated our trade in very quickly and printed out price. Never pushy, allows helpful, and very knowledgable. Highly recommended. More

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This dealership was completely transparent, friendly, and made purchasing our car quick and easy. The team even stayed late for us! Trustworthy dealership! made purchasing our car quick and easy. The team even stayed late for us! Trustworthy dealership! More

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An amazing experience! Bob was phenomenal and made everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the pro everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the process smooth and our talks were quick with no hassle. Please see him for all your needs! More

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I have purchased a few BMWs from Knauz over the past 10 years. The team I have worked with for purchases and service are always very professional, helpful, accommodating, attentive and efficient. I will years. The team I have worked with for purchases and service are always very professional, helpful, accommodating, attentive and efficient. I will continue to go back to Knauz and the team of sales and service professionals I have worked with over the years. Bob is easy to work with and listens to provide the car and related items you want without any pressure. Lucas is wonderful at showing you the accessories and how to get the most positive experience out of using the features on the car. Jeremy is awesome at dealing with the maintenance and making sure everything is taken care of and when he is not available, Cesar steps in to take care of things. They are all friendly and remember you year after year. More

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Have bought numerous BMW’s from Knauz and Bob is the best. Professional, not pushy, really focused on getting you the best car at the best price best. Professional, not pushy, really focused on getting you the best car at the best price More

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I have been dealing with Knaus for over twenty years, having purchased 5 BMW convertibles from them and having all of them serviced by their service team. All of my experiences have been both positive having purchased 5 BMW convertibles from them and having all of them serviced by their service team. All of my experiences have been both positive and professional.I I rate them highly.. More

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**Updated February 2024** At the end of my 3 year lease, I reached out to Rolly to exercise my right to buy my vehicle out of the lease. He communicated that a $650 dealership fee would need to be pa lease, I reached out to Rolly to exercise my right to buy my vehicle out of the lease. He communicated that a $650 dealership fee would need to be paid, not inclusive of documentation or plate/title fees. I was somewhat confused as the lease agreement did not make mention of any similar fee. I reached out to BMW Financial Services and they informed me that dealer charges (if any) would be identified in my lease contract. I triple checked that and could not find any. When I asked Rolly to identify them, he could not do so but instead said that this was what Karl Knauz charged for lease buyouts and I was welcome to take the car to another dealership to buy out the vehicle if I was unwilling to pay the fee. Per Rolly: “Karl Knauz BMW does charge the fees. If there is another dealership that will waive them, you have the option to go there. Please let me know either way. We have a whole process to do so.” So, in other words, after servicing the relationship from purchase (lease), to scheduled maintenance and beyond, when the lease came to maturity and I sought to buy the vehicle outright, Knauz was not interested without an additional, undisclosed (junk) fee. The need to go through a dealer for a lease buyout in Illinois is a prime example of state laws hurting consumers. As of 4/26/22, the financial services companies (title holders) affiliated with vehicle OEMs (BMW Financial Services) are unable to sell vehicles direct to consumers. So what happens instead of a 5 minute phone call with the financial services firm is that the local dealers try to find additional profit at the expense of the consumer and in violation of the original sale/lease agreement. This is unfortunate. I ended up going to Perillo BMW downtown Chicago. They agreed there were no additional fees to be paid, I dropped off a check and was on my way. It’s unfortunate that the team at Karl Knauz couldn’t honor the same obligation. As a result, I cannot recommend Karl Knauz BMW. It was never about the money, as $650 is a relatively trivial amount. It was about what is right and what is not. **Original Review** I contacted Rolly (Roland) Davidson to let him know what I was looking for and he jumped right on it. Within a few minutes he called me back and presented me with my options and transparent pricing. Later that same day I was out at the dealership test driving the car and we finalized everything in a short period of time that evening. He also spent a lot of time walking me through every feature in the car and making sure it was all in line with my expectations. Thank you Rolly for making my experience at Knauz BMW one to remember. I am very happy with the decision I made and have loved my new X3 M40i for these first couple of months I've had it. A truly excellent machine and always a thrill to drive. Thanks again! -Jack More

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Last week we purchased our 5th vehicle through Knauz BMW. Our client advisor was Rolly Davidson, who we have used on each of our five purchases. On all of our purchases, including this last one, Rolly Davids Our client advisor was Rolly Davidson, who we have used on each of our five purchases. On all of our purchases, including this last one, Rolly Davidson and Knauz's general manager Bob Graziano, and the entire staff at Knauz BMW provided us with a great and seamless purchasing experience. On each of our purchases we were given a fair price with great followup regarding all of our service needs. I would like to also note, that the 4 prior vehicles that we purchaed through Knauz have had little or no issues. On the rare occaison when we had any repair matter, Rolly Davidson has always taken that extra step to ensure that we are satisfied customers. I have been so satisfied with the Knauz experience, that I have recommended family and friends to Rolly Davidson and the dealership. I highly recommend Knauz BMW and Rolly Davidson. More

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