Bob Dempsey

I purchased my 2025 Kia K5 GT-Line from Nick at Kia Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase. However, with Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase. However, within less than 3,000 miles, I needed to bring in the vehicle due to a problematic Kia Access update that caused all remote commands to fail. After that visit, I was not informed that I would need to reconfigure all vehicle profiles and re-pair all connected devices; I chose to overlook this since it is a reprogramming issue that can be addressed later. Today, 4/22/25, I had another service visit that was particularly frustrating and unprofessional. After owning the vehicle for approximately one and a half months, I noticed a high-pitched air/whistling sound coming from near the driver’s side door at speeds of 45 mph or higher. This noise is audible to myself and other passengers, including my children, my 90-year-old father-in-law, and my wife. It diminishes the overall comfort and enjoyment of the vehicle. I would not have initiated service for this issue if it were not significantly disruptive, especially since my wife’s 2022 Telluride Nightfall Edition does not exhibit this problem. Service staff examined the vehicle and asked me to wait about an hour. Upon returning, I was informed that there was no issue—everything appeared to be sealed and in order, and no noise was detected. I was firm in stating the noise was quite noticeable regularly and specifically during quiet moments without music or conversation, and it causes headaches during longer drives. The service manager, Bob, insisted there was no noise and took a test drive; during this, the vehicle was traveling at 50-55 mph on the highway, and despite my hearing the whistling clearly from the passenger seat, he claimed not to hear anything. This lack of acknowledgment of a consistent, noticeable noise was disappointing, especially given that multiple passengers of varying ages also perceive it. I also discussed the issue with the sales staff who sold the vehicle, but I received little acknowledgment or assistance. I advise prospective buyers to be cautious when purchasing vehicles here, as they may encounter new cars with noises or minor defects that the dealership will either overlook or deny as issues. *Note* It may be related to manufacturing or defect as it seems to happen on K5 and other model vehicles a simple google result will display others having similar if not exact same issues. https://www.facebook.com/groups/KIAK5/posts/1124751542033140/ - Last year model but same noise. https://www.k5owners.com/threads/2024-k5-window-whistling-sound.3292/ - Same issue other contributor said his is fine and they are not all like this. https://www.reddit.com/r/KiaK5/comments/o7lafp/drivers_door_wind_noise_65mph_anyone_have_this/?rdt=47518 - Multiple people stating the same with their K5 or even Optima More

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Courtesy second to none Very professional All employees very personable Highly recommend to all friends employees very personable Highly recommend to all friends More

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I was so surprised, when I brought my KIA Soul in for a problem with no power in dash. Expected to spend hours and car problem was solved within 1 hr. Very courteous staff. problem with no power in dash. Expected to spend hours and car problem was solved within 1 hr. Very courteous staff. More

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Jason‘s great he’s always a big help every time I call and gets me a good appointment every time even when it’s short notice. and gets me a good appointment every time even when it’s short notice. More

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Great service, quick, kept us informed about progress, happy work that was done sooner than expected. happy work that was done sooner than expected. More

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Great dealership, great staff, always run on time and help with what anything you may need help with what anything you may need More

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i have bought my last 2 kia vehicles from this dealer i have never had a problem until now i have a 2024 sportage that i leased in january only to have the leather on the steering wheel to start peeling of have never had a problem until now i have a 2024 sportage that i leased in january only to have the leather on the steering wheel to start peeling off at 7500 miles i took my car back to the dealer about this problem in early august and still have not gotten a call back as to whether or not they are going to replace the steering wheel. i have never seen such unprofessional service from a company in my life More

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I just bought a new Kia Sportage and the experience was the best I ever had buying a new car. Salesman Mike Wyatt was professional, honest and straight forward. He made this experience fast and easy with n the best I ever had buying a new car. Salesman Mike Wyatt was professional, honest and straight forward. He made this experience fast and easy with no xx. Kudos to Mike and the staff at Bridgewater Kia, More

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Everyone at this dealership is very nice and they are extremely knowledgeable! I came in for an oil change and they took care of my recall at the same time so I didn’t have to come back. They’re waiting extremely knowledgeable! I came in for an oil change and they took care of my recall at the same time so I didn’t have to come back. They’re waiting area is comfortable and they offer free Wi-Fi, snacks, coffee, and water. You don’t see that too often anymore. Best Kia dealer in the area, hands down! More

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Everyone was very courteous and I was very impressed with how they treated me and my car I would definitely recommend them to family and friends how they treated me and my car I would definitely recommend them to family and friends More

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