Bob Carroll

The salesman and everyone at the dealership was super nice and very helpful. It was very busy that day and everyone still had time to interact and talk with us. They all seemed to be very excited about s nice and very helpful. It was very busy that day and everyone still had time to interact and talk with us. They all seemed to be very excited about selling Subarus. The Final deal was very easy and went very well. The finance officer was very knowledgeable and very helpful and really knew what he was doing. Made it very easy. Bought A very nice used Subaru Outback that looked and drove like new for my daughter. More

by srblack2 Verified Customer Verified Customer

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Had 2 incident. First one, I placed a deposit on a outback that ended up getting sold to another customer and the dealer brought another one which had different opti First one, I placed a deposit on a outback that ended up getting sold to another customer and the dealer brought another one which had different options and was slightly lower value as I was meant with resilience from the sales person and internet manager claiming it’s the same vehicle. I understand it’s the same vehicle, but the options / added accessories set it apart. After couple attempts they did agree to add the accessories after I had to explain the difference. Second one, during the transition I made it known I wanted the window sticker which was placed in the glove box, upon leaving they owed me floor mats where the window sticker was removed from the glove box to give to parts person to see vin # as the window sticker was never returned as it ended up getting placed in the trash. I realize second one may not sound like a big deal, but the attention to detail really lacked and never once was an apology said. For future I will be having my service work done elsewhere (at another Subaru dealer) and due to the first one I was going to purchase other things, but felt due to incompetence I couldn’t give this dealer anymore business. More

by chefroland21853 Verified Customer Verified Customer

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Friendly vibe, sales people are great especially Ellie. Finance is okay, will sell something but will not educate the customer about it at all. Finance is okay, will sell something but will not educate the customer about it at all. More

by calebpricer Verified Customer Verified Customer

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Being new customers to Subaru, Christina was so helpful and patient with all of our questions. Our purchasing process was so quick, easy and stress free. We now own our first Subaru and couldn’t be happier and patient with all of our questions. Our purchasing process was so quick, easy and stress free. We now own our first Subaru and couldn’t be happier! More

by kelliemetter Verified Customer Verified Customer

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The entire staff was friendly, energetic, and knowledgeable. We felt welcome from the start. This is my first Subaru, but it won't be my last. knowledgeable. We felt welcome from the start. This is my first Subaru, but it won't be my last. More

by dah1066 Verified Customer Verified Customer

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Everyone at this dealership was a pleasure to work with. Ellie was our sales associate and she was wonderful. A very pleasant experience. Ellie was our sales associate and she was wonderful. A very pleasant experience. More

by mlapp77 Verified Customer Verified Customer

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It was a nice experience at the dealership and it didn’t take too long. My wife was really happy about that.. take too long. My wife was really happy about that.. More

by TKELLOGG34 Verified Customer Verified Customer

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Everything was great, however I didn't like the no personal check policy. I had to leave and get a special check directly from my bank. That was annoying. I've purchase several vehicles this way and t personal check policy. I had to leave and get a special check directly from my bank. That was annoying. I've purchase several vehicles this way and the was the first time I encountered this type of policy. More

by LadyJ Verified Customer Verified Customer

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It was a great service and attention. Cristina and Bob were really helpful and kind while they were explaining the offers, and features. Cristina and Bob were really helpful and kind while they were explaining the offers, and features. More

by NANCY_N84 Verified Customer Verified Customer

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I was very impressed with the Annapolis dealership My first time buying a Subaru, Christopher’s thorough knowledge was a real plus. I love my new Legacy! I highly recommend Annapolis Subaru and Christop first time buying a Subaru, Christopher’s thorough knowledge was a real plus. I love my new Legacy! I highly recommend Annapolis Subaru and Christopher! I’ll definitely go back in the future. More

by CATMANSCH Verified Customer Verified Customer

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