Blake Gardner

Unfortunately, I fell victim to the poor workmanship of the service department. In September. I brought my vehicle in for service. They quote “repaired” my vehicle. In the following days after the repair I the service department. In September. I brought my vehicle in for service. They quote “repaired” my vehicle. In the following days after the repair I called to ask you a question but Jim mentioned the entire shop led by the lead. Mechanic walked out and quit due to a pay issue. If you look at Robertsons Facebook, you will see they made a post shortly after everyone quit that they were in need for immediate technicians…. Instead of properly repairing my vehicle they slapped it together knowing they will no longer be working there and now I need a new engine! Fast-forward to now I had an issue with my engine the shop that is trying to repair it noticed that when Robertsons service department repaired my head gasket they did not properly Install the bolts that go in the engine block due to that four of the bolts were stripped and the threads got ripped out of my engine block that’s why I need a new engine. Robertsons is just pointing the finger at the shop that found their issue and said there’s nothing they are willing to do that the shop that found the issue should be the ones responsible. It is a $11,000 repair that I am stuck with for just simply bringing my vehicle to a shop/dealership that I thought was the right place for my vehicle to be serviced. This vehicle is used so I can get too and from work and help support my family by making money to pay the bills and feed my children. It’s going on about a month without this vehicle. I am thoroughly upset. I’ve had many sleepless nights thinking about this and why this had to happen. It’s not fair. It’s not right. I have my own small business that I cannot tend to, and I’ve lost so many opportunities at making money because my vehicle was damaged in the hands of a mechanic that was upset and knew they were about to quit… instead of pointing the fingers and blaming a shop that found the issue they should be trying to help me resolve this issue. Blake, the sales manager who overseas the service department is the one denying to address the issue and is the one blaming the shop that found their issue and said they should be held responsible. I don’t get how a place can just think they have no responsibility for the actions of the people who they had working for them. I can only hope that this does not happen to anyone else. This has been such a nightmare for not only me but for my family. I just don’t know what to do. I hope by me making this review people see what kind of work they allow to come out of their shop. Be careful when you think you’re bringing your vehicle to the right place because due to their mistake and lack of taking responsibility. I am now out of a vehicle, losing money and very stressed out about the situation More

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Blake went above and beyond ensuring my purchase went smoothly. Really went the extra mile, A+! Thanks to Billy for showing me everything I needed to know about my new car. They are a great team to w smoothly. Really went the extra mile, A+! Thanks to Billy for showing me everything I needed to know about my new car. They are a great team to work with and I would highly recommend them in the future. Thanks again! More

by michelleywood Verified Customer Verified Customer

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Robertsons GMC is the only place to buy a vehicle. They are an exceptional family business. They are an exceptional family business. More

by nicole.allen6 Verified Customer Verified Customer

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Everyone was courteous and polite that I dealt with very informed on my truck and tried to work with me to get what I need and it was nice to deal with no pressure at all informed on my truck and tried to work with me to get what I need and it was nice to deal with no pressure at all More

by enchanted1000 Verified Customer Verified Customer

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This was the best and easiest vehicle purchase i've made! Highly recommend Robertsons GMC. I would absolutely purchase another vehicle here when the time comes. Highly recommend Robertsons GMC. I would absolutely purchase another vehicle here when the time comes. More

by MCOUTO22 Verified Customer Verified Customer

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All aspects of Robertsons GMC is amazing. The sales team is really good and they don’t pressure you to buy and really make the buying process easy and smooth. The service side always gets you The sales team is really good and they don’t pressure you to buy and really make the buying process easy and smooth. The service side always gets your car in quickly and out just as quickly. All sides are very knowledgeable and easy to work with More

by TELLIER18 Verified Customer Verified Customer

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The entire staff was very responsive, listen to what I was interested in did not push. We agreed on a fair price. Would highly recommend was interested in did not push. We agreed on a fair price. Would highly recommend More

by davidyells Verified Customer Verified Customer

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I was very impressed with the amount of time they spent with me as well as how accommodating they were with my request. They were very thorough, thoughtful, and kind. I cannot recommend them highly enough. with me as well as how accommodating they were with my request. They were very thorough, thoughtful, and kind. I cannot recommend them highly enough. More

by kalinjo77 Verified Customer Verified Customer

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Andrew did a great job in the sales process. He was very cognizant of my time and did not waste it. A pleasure to deal with. He was very cognizant of my time and did not waste it. A pleasure to deal with. More

by mattp65 Verified Customer Verified Customer

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KUDOS to Jimmy and the service department have always been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I been outstanding with service on the GMC I traded in. Sales Department: No paperwork was received upon purchase, other than the registration. I found a safety recall that needed to be addressed. Blake advised that the repair was completed on November 21st and he had the paperwork for me, but it was not provided when I picked up the vehicle. The salesman had no idea it was ready for final prep, so this delayed pick up even longer. The Purchase and Sales agreement was signed on November 8. A check was sent overnight for full payment on November 17 from my bank. I was not able to take possession until November 25. A hard copy of the purchase and sales agreement, the safety recall repair from Dartmouth Toyota, Carfax report (mentioned in the ad, but only to the extent that there was only one prior owner) and the express warranty coverage would be appreciated. This vehicle should have been thoroughly checked before offered for sale. I had to find the safety recall (rear axle that may impact brakes) on my own. I had pre-arranged financing with my bank; there was a lack of communication between the bank and dealership. The salesman said 'waiting on payment; bank says we sent an email with other docs needed' that were not provided. I had to call the bank and ask them to call the salesman, since he wasn't reading or understanding their emails. This is the first vehicle purchased from the dealership and it fell a little short. Communication is a key factor. More

by dabryant2 Verified Customer Verified Customer

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