Billy Thompson
Billy Thompson at Paulding Chrysler Dodge Jeep Ram
Refer Me

Billy Thompson

Service Advisor

Paulding Chrysler Dodge Jeep Ram

1245 Old Griffin Road
Dallas, GA 30157

Contact Me
not yet
rated
13 Reviews

Dealership Experience

3 yrs

Industry Experience

39 yrs, 5 mos

Languages Spoken

English English

not yet
rated

13 Reviews

Write a Review

13 Reviews of Billy Thompson

August 19, 2022

Dealership Rating
Employee Rating

Great dealership to do business with. Could not have had a better experience any where else More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi Don, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2022

Dealership Rating
Employee Rating

Very easy to get appointment. Maintenance was performed. This is the type of dealership that others can follow More

by sharpeilovercobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 07, 2022

Dealership Rating
Employee Rating

They are Certainly NOT the friendliest bunch of people I wouldn’t deal with them ever again More

by newnik71
Customer Service
Friendliness
Recommend Dealer
No

February 15, 2022

Dealership Rating
Employee Rating

Took care of all my requests and fixed a recall also. All in a timely manner. We’re very courteous to boot. More

by dcd416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 14, 2022

Dealership Rating
Employee Rating

Every time I've been there the staff is very friendly and the wait is usually not long at all More

by Wdavidoxford80
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Detweiler, Michael Barrett , Glenda Frazier, John Frazier

Feb 15, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

February 10, 2022

Dealership Rating
Employee Rating

Horrible customer service!Do not bring your car here. Horrible customer service! Do not bring your car here. They will not return your calls and will make you wait over a week until they diagnose your ca More

by Visualuxury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Glenda Frazier

Feb 19, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are deeply troubled by your negative experience with us. We want to understand in further detail what exactly went wrong. Please reach out to us at (770) 257-1612 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

February 08, 2022

Dealership Rating
Employee Rating

We have been going to Paulding Chrysler Dodge Jeep Ram since we bought our first new car there in 2005 and have always received excellent service wheather it was for routine maintenance or collision damag More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce "Cat in the Hat", James Mcneeley in the parts department.

Feb 08, 2022

James responded

We really like this dealership and have since 2005. We have bought 3 new Chrysler 300's there over the years and have enjoyed each one.

February 07, 2022

Dealership Rating
Employee Rating

Stop sending me xxxxing ads to my phone. Very annoying Stop sending me xxxxing ads to my phone. Very annoying and aggravating Take me out of your xxxxing database More

by Walter Wiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Danny Pompa, Robert Detweiler, Jamielle Gummer, Michael Barrett, Brian Haney, Robin Lewis , Glenda Frazier, John Frazier, Miriam Vazquez

Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

We've not texted you anything from the Service Department. When you came for service last, you opted out of our texting. Can you please let me know what the message content was so I know where it's coming from?

February 05, 2022

Dealership Rating
Employee Rating

Had my Grand Cherokee in there twice for the run/stop not working. Both times presented with a $180 diagnostic fee. Guess what? For a third time the run/stop isn’t working. Your service department is a shamb More

by ds.hoopingarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

Sorry to hear that there's still an issue going on with your Jeep. It is our goal to fix each car that comes through the first time. However, some things can't be predicted, and there are many variables to the stop/start system that if not malfunctioning at the time of repair, we can't repair. The diagnosis fee is standard for the advisor to tell the customer about in the event the customer decides not to repair. So, far you've not paid anything towards the repair of your start/stop system. Your basic limited warranty expired in Dec 2020. Out of Goodwill and the fact you're a valued customer, we've covered both repairs at no cost to you. Your extended warranty does not cover battery-related repairs. We would like to continue to assist you in getting to a fix for your start/stop issue. We know that car problems can be frustrating, and we want to assist in any way we can. You've opted out of our texting tool when the advisor was trying to follow-up with you, so please just come back at your convenience or text "optin" back to the texting number to contact your advisor.

February 02, 2022

Dealership Rating
Employee Rating

Very friendly customer service and quality work.Time of service very fast, I will recommend to my friends More

by JCFOGANHOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

1

Dealership Inventory (217 Vehicles)

new 2024 Ram 2500 car, priced at $73,685
2024 Ram 2500
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2025 Jeep Wrangler car, priced at $48,594
2025 Jeep Wrangler
new
41 exterior
Automatic
Four-wheel Drive
new 2024 Ram 2500 car, priced at $77,765
2024 Ram 2500
new
Granite exterior
Automatic
Four-wheel Drive
new 2023 Dodge Charger car, priced at $26,923
2023 Dodge Charger
new
Triple Nickel exterior
Automatic
Rear-wheel Drive
used 2021 BMW 228 Gran Coupe car, priced at $24,250
2021 BMW 228 Gran Coupe
used
Alpine White exterior
Automatic
Front-wheel Drive
new 2024 Ram 2500 car, priced at $73,910
2024 Ram 2500
new
Diamond exterior
Automatic
Four-wheel Drive