Billy Schuyler

This dealership is a joke! We traded in a 2013 Chevrolet Silverado on April 2, 2020 and canceled the insurance on April 6th as we traded the vehicle to WestGate. On June 17th we received a citation from DMV Silverado on April 2, 2020 and canceled the insurance on April 6th as we traded the vehicle to WestGate. On June 17th we received a citation from DMV for lapse in insurance. After many phone calls we thought the problem was resolved until July 29th when we received a second citation from DMV because the issue with the dealership turning in our traded in vehicles tags had not been resolved. Its now July 31 & the Silverado we traded in shows as under our name in DMV, the dealership still has not turned in our tags! Don’t attempt to contact the dealership when an issue arises as NO ONE knows what’s going on. Please purchase a vehicle from a reputable dealer who actually values their customers. More

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Wonderful car buying experience! Everyone in this store was super nice! Sales man, sales manager, finance manager, I have a great experience & will be sending other clientele to the w Everyone in this store was super nice! Sales man, sales manager, finance manager, I have a great experience & will be sending other clientele to the wake forest branch. Much better sale, than the one experienced off hwy 70!! A big thanks to everyone that helped with the service & for just being polite! We will return to this west gate for any further car or suv purchases! More

by CAMILLEPARRISH437 Verified Customer Verified Customer

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Outstanding Customer Service I purchased a used Sprinter and the very next day the turbo went bad :(... This company repaired the Sprinter (over $2,000 repair bill) at absolutely I purchased a used Sprinter and the very next day the turbo went bad :(... This company repaired the Sprinter (over $2,000 repair bill) at absolutely no charge.... Amazing... When you purchase a used car "As Is" the minute you drive off the lot it is your responsibility... So I was extremely happy with Derick the sales manager who went above and beyond and had it diagnosed and repaired at no cost... Not only did I get a great price, but outstanding customer service. They definitely earned my business and I will be purchasing more vehicles from them. Grateful to find a dealership that stands behind their product, even when they are not required to do so. Thank you Sean in service for making sure my vehicle was 100% before I picked it up. Can't begin to tell you how grateful I am to have found this dealership. More

by RARIVERA123 Verified Customer Verified Customer

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Sale of New used truck The deal went south I got a truck I wanted with almost 500 miles on it. I knew this but after I got it I found that the car had all kin The deal went south I got a truck I wanted with almost 500 miles on it. I knew this but after I got it I found that the car had all kinds of use in it Foot prints on the dash and someone had a party in the back seats. I went into finance office and was ignored I told the guy I had to go but he insisted on keeping me in this office I felt like I was robbed Tried to tell them about usage of my truck and it went on dealt ears No conversation was entertained from them I have never been treated like this I promise never to look on that side of the street when I pass by and will let each person from this day forward about this dealership I was robbed More

by RALEIGHLT22 Verified Customer Verified Customer

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They have earned my respect. The dealership did an excellent job helping me to select my new car, get the right warranty offerings for me, and, most importantly, handled 1 issue w The dealership did an excellent job helping me to select my new car, get the right warranty offerings for me, and, most importantly, handled 1 issue with diplomacy, composure, and effectively. You want to know that your dealer will give their best effort in keeping you happy and building a good relationship. These things are why I like Westgate Dodge, and why I continue to do business with them. I would buy another vehicle from the dealership. Thank you Tim Grissom for setting a very high standard of customer care. More

by KITEFISHER Verified Customer Verified Customer

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