Billy Sadtler | Page 23

Easy! My husband and I had a great experience at this Annapolis. We worked with Andre Gayle, who was friendly, knowledgeable, and created a very comfortable My husband and I had a great experience at this Annapolis. We worked with Andre Gayle, who was friendly, knowledgeable, and created a very comfortable environment. We didn't feel pressured to do anything we didn't want to do. He is not a typical "Car salesman"; more like your friend who happens to sell cars. More

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Best used car experience We bought a used 2012 Prius V from Bob and could not have been more pleased with the sales process. Bob was available late into the evening to answer We bought a used 2012 Prius V from Bob and could not have been more pleased with the sales process. Bob was available late into the evening to answer our questions and was able to answer all our questions about the Prius despite it being a Subaru dealer. He was knowledgeable, personable, and available to help us seal the deal without being overly aggressive about the sale. Bob was up front with us about the car and its history (not that there was anything to conceal). This was a great contrast as opposed to other area dealerships where we had negative sales experiences. Bob was a breath of fresh air! In addition, Billy was able to beat our bank's car loan rate. Billy said that customers expect a better class of service in Annapolis, and that certainly holds true for our experience with Bob and Billy at Annapolis Subaru. If we're ever in the market for a Subaru, we know where we're going! More

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Excellent customer service- makes car buying easy My husband and I purchased a pre-owned Outback from the Annapolis dealership yesterday. Our car buying experience was easy and we received excellent My husband and I purchased a pre-owned Outback from the Annapolis dealership yesterday. Our car buying experience was easy and we received excellent customer service from both sales (Andre Gayle) and in finance (Billy Sadtler). Andre greeted us and was all about helping us find the right car to suit our family needs. Not pushy at all and had excellent follow up. Definitely would recommend the dealership and specifically ask for Andre in Sales if considering a Subaru! I love our Outback and am really happy with out purchase. More

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Love my Subaru Forester! This was an all around great experience. I started out with a test drive and a few weeks later received the car that I ordered. The sales associate, A This was an all around great experience. I started out with a test drive and a few weeks later received the car that I ordered. The sales associate, Andy Kohn, explained all the features & answered all my questions. I was very satisfied with the overall sale. I look forward to many years with my Forester. More

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Car number 4 I brought my very first brand new car from Edward Rucker in 2009!! I love the Outbacks. This is now my fourth Outback I've brought from Ed. I love the I brought my very first brand new car from Edward Rucker in 2009!! I love the Outbacks. This is now my fourth Outback I've brought from Ed. I love the fact he make the process as easy as possible for me as the salesman. He do not pressure me into buying if it was not the one you wanted. Then he would find the one you wanted and I admire that about him. Each time I trade my Outback in for a newer version I upgraded. Outbacks is the car for me and if I decided to purchase another vehicle I will be going back to Ed Rucker even though it's a dealer closer to house. Billy and Mike worked hard to keep me at a decent payment arrangement. I thank every last one of them for a great car buying experience. Ed you are the best:) I even drive out to the Annapolis to get my car serviced on. More

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Great customer service and pricing Both Billy and Ed went above and beyond to help us find the perfect car. From the friendly service and knowledgeable staff, we actually enjoyed the ca Both Billy and Ed went above and beyond to help us find the perfect car. From the friendly service and knowledgeable staff, we actually enjoyed the car buying process. Billy helped to get us the car we wanted for a great price and Ed walked us through every detail and perk of the car. I highly recommend this dealership for anyone looking to buy a Subaru. More

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Amazing Experience We just purchased a 2014 Subaru Outback. We could not have gotten better customer service from beginning to end. We are forever Annapolis Subaru custo We just purchased a 2014 Subaru Outback. We could not have gotten better customer service from beginning to end. We are forever Annapolis Subaru customers. Thank you Mike, Ed, and Billy. More

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Excellent staff Annapolis Subaru has a excellent staff everyone was eager to assist me in my search for my car. When my sales men Bob was out with another customer. A Annapolis Subaru has a excellent staff everyone was eager to assist me in my search for my car. When my sales men Bob was out with another customer. Another member of the sales team jump in and took care of my problem. The staff was very professional and resourceful. More

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Painless purchase We received great attention from the sales person and had all of our questions answered. Already had an online quote so there was no hard sell. The f We received great attention from the sales person and had all of our questions answered. Already had an online quote so there was no hard sell. The finance guy was also very helpful in his explanations. More

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Hope it's a one-off I've had really good experiences so far with Annapolis Subaru, and with the service department. However, it is very difficult to understand why the se I've had really good experiences so far with Annapolis Subaru, and with the service department. However, it is very difficult to understand why the service department (which face to me is "Jimmy") fails to consider the customer's time a priority. If they want a car picked up when it's ready and they know that the customer has to come a long way in a lot of traffic, why can't they commit (and scheduled their technicians) to a fixed time. If you know on Thursday that all is left is a drive to test something on Friday, then why is that test drive not yet done at 3:30 p.m.? It's a rant, I know, but this is really not excusable. More

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