Billy Sadtler | Page 14

Delayed Service Appointment This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I ca This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I called on June 7, 2019 for an appointment. After asking could they get me in anytime next week, the earliest appointment I could get was June 25th. I came back from vacation 2.5 weeks later, June 25, 2019, with my odometer showing 8000+ miles and asked what had happened that I could not get service. I was told, "We were very busy at that time." When I bought the car, I was under the impression that service should be performed every 6000 miles. Perhaps I am wrong. Normally, I can get service in less than a week, so this appears to be an anomaly. More

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Rip off They knowingly sold us a damaged car. The muffler rusted through and fell off 40 days after purchase. Management is condescending and service technici They knowingly sold us a damaged car. The muffler rusted through and fell off 40 days after purchase. Management is condescending and service technicians are negligent, not fully inspecting the vehicle or completing repairs. More

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Annapolis Subaru is the only dealer I will use in the future Ryan and Jason. These two guys were the only reason my wife and I were able to find a car we actually wanted at a price that we could afford. This dea Ryan and Jason. These two guys were the only reason my wife and I were able to find a car we actually wanted at a price that we could afford. This dealership has an incredible team that I can't recommend enough. More

by Aaron Verified Customer Verified Customer

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Ottie Jones is Awesome I have had the extreme pleasure of working with Arthur Jones, Jr. "Ottie" twice with new Foresters. Each time, I found him to be professional, very pr I have had the extreme pleasure of working with Arthur Jones, Jr. "Ottie" twice with new Foresters. Each time, I found him to be professional, very product knowledgeable, and a true gentleman. His style is not at all aggressive in a "forced' way, which I have experienced with other dealers. His follow-up and follow-through is superb. If I weren't retired from the retail business world, I would do my best to steal him away from Annapolis Subaru--he's just that great! More

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Fantastic staff at Annapolis Subaru My Salesman, Kevin Shipley was great, Good communication, very up front on how the process would work. Good pricing on vehicle purchased. Joe Tyler in My Salesman, Kevin Shipley was great, Good communication, very up front on how the process would work. Good pricing on vehicle purchased. Joe Tyler in Finance was great as well, presented contract and all other options very clear. I would recommend this dealer to anyone looking for a Subaru More

by FMASTERSON63 Verified Customer Verified Customer

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Simply Amazing Annapolis Subaru Staff, Sales, service, parts and management are just "Simply Amazing. Andre Gayle, Ryan Crawford, Steve Newman, Jason Janz, David Sm Annapolis Subaru Staff, Sales, service, parts and management are just "Simply Amazing. Andre Gayle, Ryan Crawford, Steve Newman, Jason Janz, David Smith and the General Manager, Billy Satdler are Just SIMPLY AMAZING...... More

by Number 1 Verified Customer Verified Customer

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Wonderful I have nothing but wonderful things to say about my experience with this dealership today. I brought in my Elantra looking to trade it in for a small I have nothing but wonderful things to say about my experience with this dealership today. I brought in my Elantra looking to trade it in for a small SUV. We were helped immediately. Billy was unbelievably helpful in steering us in the right direction and finding a car I was both comfortable with and in love with. We worked with Jason for the remainder of the sale who was patient, thorough, and genuinely lovely to work with. He made us feel comfortable and accommodated all while displaying wonderful efficiency. Bob in finance made the last leg of the sale pleasant and painless. Overall my experience here was simply wonderful and I am a very very happy and proud Subaru owner!! More

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2019 Crosstrek This is the second Crosstrek i have purchased from Annapolis Subaru. Erik was great. The entire staff there is so professional and friendly they eve This is the second Crosstrek i have purchased from Annapolis Subaru. Erik was great. The entire staff there is so professional and friendly they even took care of returning my rental. More

by RUNWALK2FINISH Verified Customer Verified Customer

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Relaxed, confident, and quick My experience with Annapolis Subaru was great from start to finish. The website was easy to use, when I found what I wanted (or at the time thought I My experience with Annapolis Subaru was great from start to finish. The website was easy to use, when I found what I wanted (or at the time thought I wanted), the staff (Jason Kuffler) was able to get back to me in a short amount of time. He was able to give me all the information on the vehicle I was looking at PLUS other options in my price range that I hadn't considered. Because of this extra effort I was able to get something that I didn't think I would be able to get with more added features. When I went for my test drive, I was greeted at the door by a smiling Boston Terrier and soon after met by Jason. He walked me through the features on the car and was able to answer all of my questions before we went on our test drive. When I returned, the leasing process was quick and painless. Bob Carroll in the finance department walked me through all of the paperwork, making sure I understood everything that was put in front of me and that I was comfortable with everything I signed. I would recommend Annapolis Subaru highly and look forward to dealing with them in the future. More

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Purchase of wrx sti limited Very pleasant buying experience from start to finish. The entire staff was very knowledgeable and polite. I would recommend this dealer to anybody thi Very pleasant buying experience from start to finish. The entire staff was very knowledgeable and polite. I would recommend this dealer to anybody thinking about purchasing a Subaru More

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