Billy Melendez
Billy Melendez at Don's Ford

Billy Melendez | Page 3

Service Manager

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.0
24 Reviews

Billy has worked for Don's Ford Service for 30 years, he is currently the manager of our Service Department. He is a graduate of Proctor High School. At home, he has three children, and enjoys to spend time with his family, workout and maintain his hobby of cars.

4.0

24 Reviews

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24 Reviews of Billy Melendez

February 18, 2024

Dealership Rating
Employee Rating

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings , Rich Marowski

Feb 19, 2024

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 02, 2024

Dealership Rating
Employee Rating

All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Andrew Street, John Mazza , Matt, Dave

Feb 02, 2024

Don's Ford responded

Thanks for sharing your thoughts about your experience with Don's Ford. We appreciate your business and hope to see you again soon! Billy Melendez Service Manager

January 31, 2024

Dealership Rating
Employee Rating

Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi More

by CJAMAROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Don's Ford responded

It means a lot to us being your trusted vehicle service provider here at Don's Ford, and receiving feedback like this sincerely brightens the day. Thank you very much for complimenting the assistance you enjoyed while working with Matt to service your vehicle. He'll be proud in learning his informative communication and diligence was commendable. Travel safe and we'll see you again next visit!

May 22, 2019

Dealership Rating
Employee Rating

Excellent Service Experience Prompt, courteous attention; professional consultation and information; work well done. The vehicle I had serviced is a 23-year old, well-cared for ca More

by rem7451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Chelsea Lanaux, Not sure who the Technician was, but he provided additional helpful input about the car.

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