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Billy Melendez
Billy Melendez at Don's Ford
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Billy Melendez

Service Manager

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.7
13 Reviews

Billy has worked for Don's Ford Service for 30 years, he is currently the manager of our Service Department. He is a graduate of Proctor High School. At home, he has three children, and enjoys to spend time with his family, workout and maintain his hobby of cars.

4.7

13 Reviews

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13 Reviews of Billy Melendez

January 28, 2025

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Employee Rating

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Chris Vella, John Mazza, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN

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Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 16, 2025

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Employee Rating

Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Marino, Andrew Street, John Mazza, Bill Taylor, Allen Hutchings

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Jan 17, 2025

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

January 02, 2025

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Employee Rating

For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . More

by BERNIE A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Jan 02, 2025

Don's Ford responded

Bernie, Thank you for your loyalty and recommendation! We're honored to have been your choice at Don's Ford for over 20 years. Looking forward to many more years of serving you!

December 04, 2024

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Employee Rating

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

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Dec 04, 2024

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

November 30, 2024

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Employee Rating

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Chris Vella, John Mazza, Jo Marie Ferrucci, Allen Hutchings

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Dec 02, 2024

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

October 16, 2024

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Employee Rating

Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2024

Don's Ford responded

Thank you for the great review! We're pleased to hear that our team at Don's Ford provided knowledgeable service and fair pricing. We appreciate your support and look forward to serving you again!

October 03, 2024

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Employee Rating

Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 More

by MRSOLO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Potasiewicz, Chris Vella, John Mazza, Bill Taylor, John Carhart

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Oct 03, 2024

Don's Ford responded

"5 out of 5" brings a smile to our faces. Thank you for such positive feedback. If you need anything down the road, feel free to give us a call or stop by Don's Ford!

May 06, 2024

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Employee Rating

Bought vehicle 2017 f150 great truck and moved from New York to Tennessee. They said I had 2 years extended warranty on it when I needed to use warranty I found that it was for only engine and transmission More

by ecook5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Risucci

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May 07, 2024

Don's Ford responded

Thank you so much for allowing us to learn more about your experience and attempt to make things right. I look forward to speaking with you. Please reach out to me via email so we can set up a more specific timeframe for us to connect. Thank you, Allen Hutchings Sales Manager ahutchings@carbonecars.com

May 10, 2024

ecook5 responded

I will be home Monday you can call that day if good for you. 518-774-8044

February 24, 2024

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Employee Rating

helpful people, great service, waiting area very comfortable .Always a good experience with the service department. More

by REBA1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, John Mazza, John Carhart

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Feb 25, 2024

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

February 18, 2024

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Employee Rating

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings , Rich Marowski

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Feb 18, 2024

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

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