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Billy Goss
Billy Goss at Norm Reeves Toyota Dallas

Billy Goss | Page 13

Internet Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.8
371 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

4.8

371 Reviews

Write a Review

371 Reviews of Billy Goss

November 25, 2022

Dealership Rating
Employee Rating

Liane was Wonderful! Billy was very thorough and knew his stuff! Thank you both for everything! More

by cvasia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Liane Mann

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Nov 27, 2022

Norm Reeves Toyota Dallas responded

Here at Cowboy Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 23, 2022

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Employee Rating

I had a really good experience with Billy! He has helped my husband with a Truck & now i just got my SUV last night! :) I love it! More

by JJQ31085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex also was great! Tried to get me to drive auto pilot but I don't trus technology much lol thank you again!

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Nov 24, 2022

Norm Reeves Toyota Dallas responded

Congratulations on the purchase of your new truck! It's fantastic to hear that Billy provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Cowboy Toyota!

November 18, 2022

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Employee Rating

Salesman was very professional and knowledgeable. However the dealership pesters you after the purchase. I had the car 2 days and they want me to set up a 5 month appt. More

by brooktea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 20, 2022

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 20, 2022

brooktea responded

Stop bothering me!

November 16, 2022

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Employee Rating

Billy was very patient with me and he always answered my messages on a timely manner! He definitely made it all easier for me! More

by nevarez.citlali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

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Nov 16, 2022

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Cowboy Toyota. I'm glad to hear that Billy was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 16, 2022

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Employee Rating

Billy was great. He is trustworthy and made the process easy. Cowboy Toyota dealer customer service is very good. More

by ortiz08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 17, 2022

Norm Reeves Toyota Dallas responded

Here at Cowboy Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 03, 2022

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Employee Rating

They got me the vehicle I wanted and while I waited for it to come in they game me a loaner which was very nice. More

by tanner.faulkner4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 04, 2022

Norm Reeves Toyota Dallas responded

Here at Cowboy Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 23, 2022

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Employee Rating

Billy was patient and awesome in helping us find our Rav4 hybrid! Great experience here! More

by lindsaycummings20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 25, 2022

Norm Reeves Toyota Dallas responded

Here at Cowboy Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Billy, and it was a pleasure having you at the dealership. We appreciate your review!

September 23, 2022

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Employee Rating

Billy has been great! I felt so comfortable going through the car buying process with him.He gave me good advice on financing and I never felt pushed into anything. Highly More

by jolie062002
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cannon

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Sep 23, 2022

Norm Reeves Toyota Dallas responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 19, 2022

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Employee Rating

Amazing, Very very helpful Great service in good time, Walked away very happy with an new car. More

by n.sai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 20, 2022

Norm Reeves Toyota Dallas responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Cowboy Toyota are glad to have you as a customer.

September 13, 2022

Dealership Rating
Employee Rating

Billy was very knowledgeable about the vehicle he took his time to make sure we were well informed. More

by wizzrd02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 14, 2022

Norm Reeves Toyota Dallas responded

It's great to hear that Billy was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

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