Billy Carroll

The promise time of repair was accurate. . the waiting area coffe and food pleasant. Keeping this 2014 Avalon in top shape . the waiting area coffe and food pleasant. Keeping this 2014 Avalon in top shape More

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I purchased a used Toyota Highlander and need to have it serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minut serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minutes before anyone looked at my direction. Most were at their desks are on their phones. It wasn’t until one of the employees, someone with the green, striped vest, saw a service rep and pointed that person into my direction. Billy Carroll Took over from there and redeemed the rest of my time with the service dept. His feedback and they both type point inspection was very helpful and I appreciate it that he did not attempt to upsell me with filters and such, things that I could change myself. Billy did a good job and I believe he has someone I can trust, which is critical to me in any place I take my car. My other car is a Honda. I take it to Hendricks Honda on South Boulevard and receive the best possible service anyone can imagine. I would encourage the leadership of Scott Clark Toyota to visit there and observe to consider ways to improve their customer service. I will take the vehicle back one more time to evaluate Communication and services rendered. I believe I will have a much better perspective after a second visit. More

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Good customer service thank you for your time and service all service departments great always all service departments great always More

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Poorly trained staff with little or no regard for personal property, who will not own up to their own mistakes. personal property, who will not own up to their own mistakes. More

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I Billy Carroll was great! He took very good care of us! He explained everything to us and was very kind. I would highly recommend him as service advisor! He took very good care of us! He explained everything to us and was very kind. I would highly recommend him as service advisor! More

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Billy is the greatest. He’s been my rib for 13 years. I love the way they go over the whole car even if I come in for an oil change. He’s been my rib for 13 years. I love the way they go over the whole car even if I come in for an oil change. More

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Billy is calm and polite person he is very knowledgeable about vehicles he is my service advisor since 2012..I always look for him when I go to scott clark about vehicles he is my service advisor since 2012..I always look for him when I go to scott clark More

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Billy in customer service is the best always helpful . He goes out of his way to provide you with updates when your car is being serviced He goes out of his way to provide you with updates when your car is being serviced More

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Great service department. I've been taking all my cars to them for the past 20 years. Hello Archie. I've been taking all my cars to them for the past 20 years. Hello Archie. More

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Very nice Dealer in service and buyer , service is fantastic not complaint with them thanks fantastic not complaint with them thanks More

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