Billy Carroll

I have been a consistent new vehicle and service customer with three vehicles over many years. My new vehicle needed a tire noted during my repair service. As I explained my level of concern regarding this m with three vehicles over many years. My new vehicle needed a tire noted during my repair service. As I explained my level of concern regarding this matter, my service representative, Billy helped me to understand the issue in a patient and professional manner, showing excellent customer support. More

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Over time I have come to trust Scott Clark Toyota. Everyone has a great attitude. A special thank you to Billy Carroll. Thank you. Everyone has a great attitude. A special thank you to Billy Carroll. Thank you. More

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Billy Carroll Takes great care of me every time I come to Scott Clarck. Never have I ever had a bad experience there. Dealership is top notch like it’s employees!😊 to Scott Clarck. Never have I ever had a bad experience there. Dealership is top notch like it’s employees!😊 More

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Billy did an excellent job. His suggestions and knowledge were very helpful! We’ve been a satisfied Scott Clark customer for over 30 years. His suggestions and knowledge were very helpful! We’ve been a satisfied Scott Clark customer for over 30 years. More

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We love the consistent level of maintenance service for our car that is exhibited by Billy Carroll & his team. our car that is exhibited by Billy Carroll & his team. More

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Service was quick and complete. Billy Carrol is personable, reliable, and provided quality customer service. Billy Carrol is personable, reliable, and provided quality customer service. More

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The promise time of repair was accurate. . the waiting area coffe and food pleasant. Keeping this 2014 Avalon in top shape . the waiting area coffe and food pleasant. Keeping this 2014 Avalon in top shape More

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I purchased a used Toyota Highlander and need to have it serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minut serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minutes before anyone looked at my direction. Most were at their desks are on their phones. It wasn’t until one of the employees, someone with the green, striped vest, saw a service rep and pointed that person into my direction. Billy Carroll Took over from there and redeemed the rest of my time with the service dept. His feedback and they both type point inspection was very helpful and I appreciate it that he did not attempt to upsell me with filters and such, things that I could change myself. Billy did a good job and I believe he has someone I can trust, which is critical to me in any place I take my car. My other car is a Honda. I take it to Hendricks Honda on South Boulevard and receive the best possible service anyone can imagine. I would encourage the leadership of Scott Clark Toyota to visit there and observe to consider ways to improve their customer service. I will take the vehicle back one more time to evaluate Communication and services rendered. I believe I will have a much better perspective after a second visit. More

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Good customer service thank you for your time and service all service departments great always all service departments great always More

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Poorly trained staff with little or no regard for personal property, who will not own up to their own mistakes. personal property, who will not own up to their own mistakes. More

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